Job Summary: The Escalada Project seeks an assistant to support Specialists and Team Leaders in operations and indicator delivery—ideal for those who enjoy teaching and working collaboratively. Key Highlights: 1. Opportunity for internal professional growth 2. Operational support and continuous process improvement 3. Process interaction between operations and client This is the Escalada Project! An internal program designed to provide professional growth opportunities for Atento employees. Don’t miss this chance! We have an exclusive opportunity for you—a Specialist supporting the Itaú customer service network—who is ready to take the next step in your professional career! What will your day-to-day look like? The assistant will support Specialists and Team Leaders in processes and procedures, assisting operations in delivering performance indicators. If you consider yourself committed and organized, enjoy teaching and working with people, how about taking on this challenge? Join our team! \#OneAtento! **Responsibilities and Duties** * Provide operational support across all areas; * Based on assessed analyses/opportunities, propose improvements to resolve issues or enhance processes, and feed back findings to operations and the client; * 100% of new processes are validated and adjusted into operational language. * Define the target to be achieved and establish a Communication and Adherence Plan with team members, coordinated by Team Leaders; * Continuous cycle: after implementing a process, we return to the first step to evaluate the next one. * Evaluate individual performance results, comparing them against established targets, and adjust course jointly with the direct leader. * Conduct process interaction between operations and the contracting client, reducing operational leadership contact with the client and minimizing potential labor impacts or claims for formal employment ties. **Requirements and Qualifications** * Must be part of Itaú’s N2 customer service level; * Currently enrolled in or graduated from a bachelor’s degree program; * Tenure in current position: as per “Waiting Period Table” NI-002; * Competency rating — equal to or greater than 100 (Good Performer); * Proficiency in Microsoft Office Suite; * Availability to work at the São Bento Unit; * Flexible availability regarding working hours; * Dynamism and agility; * Strong verbal and written communication skills; * Ability to work effectively in teams; * Commitment; * Organization. **Additional Information** **Applications accepted until 02/02/2026** **Salary** R$ 2\.400,00 **Working Hours** * 09:00 to 18:00 **Work Schedule:** 200 hours/month | Shift pattern: 5 days on, 2 days off (Saturday and Sunday off). **Work Location:** R. Líbero Badaró, 633 \- Centro Histórico de São Paulo, São Paulo \- SP, 01029\-010, Brazil **Responsible Analyst:** Midiã Amanda Hello, welcome to the next stage of your professional career! **** At Atento, we consistently invest in our people’s development and have worked for over 20 years to create opportunities—grow with us! Here you’ll find all available ESCALADA positions! To register, ensure you meet all prerequisites for the position you wish to apply for; therefore, please read the job posting carefully. Keep all your personal information updated and complete—especially your educational background registered in Pessoas Online (if updates are needed, access: Service Desk \> Corporate Applications \> Pessoas Online \> Update Registration Process). You may register for only one open position at a time on our portal. Our analysts will review all eligibility criteria, and you will receive notifications for all stages of the selection process via the portal and your registered email. **Important Application Criteria:** * Must not be an intern or apprentice; * Time to Talk score must be “Good” or higher; * Must meet minimum tenure requirements for both company and current role, as specified for the position (see details in Internal Recruitment Policy, Escalada Manual, available on A1\). * For Infinity employees, ABS score of 15% will be considered in absence of TTT score (in case of disqualification due to score, please contact your leader). Also check out **Carreira 10 — the podcast that helps you grow professionally**! ##### **\#01: Carreira 10 has arrived.** ##### **\#02: How to prepare for an interview?** ##### **\#03: How to switch departments within Atento?** ##### **\#04: How to prepare for management roles? (Interview with an employee)** ##### **\#05: Do you know how to participate in Escalada processes?** ##### **\#06: Do you know how Escalada transforms our employees’ lives?** ##### **\#07: How to prepare for management roles? (Interview with an employee)** ##### **\#08: What does it take to join the Planning Department?** ##### **\#09: You asked—and now you get it! See what’s new and improved in Escalada.** ##### **\#10: Do you know what the Quality Department does?** ##### **\#11: Do you know how the Career Path works across the Atento Group?** ##### **\#12:** **What role does Coaching play in your development?** **\#13: Getting to know the Global Systems Department**