Job Summary: We are seeking a proactive and committed professional to provide first- and second-level technical support, managing tickets and delivering assistance for operating systems and hardware. Key Highlights: 1. Opportunity for continuous learning and professional growth 2. Diverse, inclusive, and respectful work environment 3. #borderless team with a strong culture of collaboration We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Though physically apart, we stay connected. We hold regular ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful workplace, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for:** A proactive, committed individual with strong interpersonal skills. **Your day-to-day will include:** * Registering and managing tickets, handling first- and second-level requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the ticket base—preventing queues that could jeopardize project SLAs and minimizing ticket backlog; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal; * Replacing or upgrading equipment in the technology fleet whenever necessary or upon software or operating system version updates. **Requirements and Qualifications** * Completed high school education * Knowledge of network troubleshooting, microcomputing, software and hardware, service desk tools, operating systems, and Microsoft Office. **Preferred qualifications:** * Currently pursuing a university degree in Technology; * Experience in large-scale IT equipment replacement projects. **Working Hours:** * ****Monday to Friday, from 09:00 to 18:00 (Brasília time - DF) **NOTE:** Hey! Even if you don’t meet all the requirements listed above, we still encourage you to apply! We’ll carefully assess your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at the continuous development of our people * **Meal and/or food allowance**, usable for grocery purchases and meals * **Medical and dental insurance**, ensuring health coverage for you and your family * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, encouraging regular physical activity * **SESC partnership**, providing access to varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates, plus financial education programs * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with rewards and bonuses * **Group life insurance** There’s no shortage of stories to tell here! So, why not grab your cup of coffee, tea, juice, or favorite beverage—and learn more about us, get inspired, explore our job openings, and become part of this ever-growing team?