Job Summary: We are seeking a Senior Salesforce Developer with strong technical expertise and a product-oriented mindset to work in a critical environment, developing and enhancing customer support solutions. Key Highlights: 1. Working in a critical, high-impact, and high-volume environment 2. Developing solutions within the Salesforce ecosystem 3. Ensuring a seamless experience for operators and reducing friction for customers We are strengthening the Customer Support Development team for one of our clients, focusing on Salesforce solutions that support the entire support journey—including self-service, Subscriber 360 View, call center, and intelligent automations powered by Agentforce. We seek a Senior professional with strong technical mastery and product vision to operate in a critical, high-impact, and high-volume environment. Your responsibilities will include developing and evolving solutions within the Salesforce ecosystem, ensuring: * A seamless experience for customer support agents * Reduced friction for end customers * Technical quality, security, performance, and observability ### **What You’ll Do** * Develop solutions on Salesforce Service Cloud (Cases, Console, queues, macros, automations, and UI). * Create experiences on Experience Cloud (LWR and LWC preferred). * Build components for Customer/Subscriber 360 View. * Support the adoption and evolution of Agentforce (intelligent assistance and automations). * Design and implement integrations via APIs with internal and third-party systems. * Ensure quality through testing, code reviews, and sound architectural practices. * Collaborate closely with Product, UX, and Operations teams. * Serve as a technical reference, supporting architectural decisions and accelerating team delivery. ### **Mandatory Technical Requirements:** * Solid experience with Salesforce Service Cloud. * Apex, LWC, SOQL/SOSL, governor limits, and governance. * Experience with Experience Cloud. * REST/SOAP integrations, OAuth/JWT. * Automated testing, Git, CI/CD (Salesforce DX). * Observability, logging, and troubleshooting. ### **Behavioral Profile** * Strong communication skills when working with cross-functional teams. * Autonomy, ownership mindset, and results orientation. * Analytical and problem-solving capabilities. * Maturity to operate in critical customer support systems. * Senior profile with technical leadership and long-term strategic vision. ### **Nice-to-Have** * Experience with Agentforce or AI in Salesforce. * Knowledge of Omni-Channel, CTI/Voice, or call center operations. * Experience with Data Cloud / 360 View. * Experience in high-volume, mission-critical environments (24/7).