Job Summary: Join Portobello Shop’s Logistics team to transform spaces and delight people in an agile and dynamic environment focused on store support and service. Key Highlights: 1. Store support and assistance; interface with logistics carriers. 2. Customer focus, proactivity, and attention to detail. 3. An agile and dynamic environment to shape your career. Join the **Logistics** team at Portobello Shop, a globally recognized brand for innovation and comprehensive tile & stone solutions design. As Brazil’s largest specialized retail network since 1998, we are driven by our purpose of **transforming spaces** and **delighting people**. Here, you design the next step of your career within an **agile and dynamic environment**. If you’re passionate about retail, design, and technology; motivated by outstanding delivery performance; and guided by customer satisfaction, this is where you belong. Join us to shape the future of design at Portobello Shop! **Responsibilities and Duties** * Provide store support and assistance (delivery status, timelines, issue resolution, and guidance); * Schedule deliveries with customers, confirming availability, delivery time windows, and required information; * Open, track, and update service tickets (delays, returns, damages, discrepancies, redeliveries); * Interface with logistics carriers and internal departments to align and resolve pending issues; * Update system records/spreadsheets and generate basic tracking reports (SLA, pending items, incidents). **Requirements and Qualifications** * Completed high school education (technical or higher education in Logistics/Administration preferred); * Experience in retail operations, store support, and/or logistics (a plus); * Organizational skills, sense of priority, and strong communication abilities (phone/WhatsApp/email); * Basic/intermediate Excel proficiency and ease using systems; * Agility, customer focus, proactivity, and attention to detail. **Additional Information** **WHAT WE OFFER TO PORTOBELLO LOVERS:** * Medical and dental assistance; * Life insurance; * On-site cafeteria; * Commuter allowance or Mobility Card; * Attendance bonus; * Vacation bonus; * Pharmacy reimbursement; * Assistance for dependents with disabilities; * Wellhub (wellness platform); * Birthday day off; * Discount on Portobello products; * Discount network — partnerships with various institutions; * Profit and Results Sharing Program; * Aprende Shop (online learning platform); * Professional Training and Development Programs. **Work Location:** Av. Odila Chaves Rodrigues, 1200, Parque Industrial, Jundiaí/SP **Working Hours:** Monday to Friday, from 08:00 to 17:48. **All our positions are also open to persons with disabilities.** **Shape the future of design! Join us as \#portobellolover** **SINCE 1998, WE’VE GROWN WITH ONE PURPOSE: TRANSFORMING SPACES AND DELIGHTING PEOPLE** We are Portobello Shop, the retail brand of Portobello Group. With over 160 stores, we lead innovation and comprehensive tile & stone solutions design in Brazil. And we don’t stop there: together, we are a global benchmark in the industry. Our mantra — “**We live retail, delight customers, and are driven by data**” — keeps us moving amid challenges and opportunities. This is how we shape the future of design: offering a free space where our teams can make a difference. United by our desire to delight, **we bet on diversity of people, ideas, and cultures to create with excellence while growing together**. So, if you’re also passionate about design, innovation, and technology; motivated by outstanding delivery performance; and guided by customer satisfaction, this is where you belong. Here, you design your next career step. \#PortobelloShop \#PortobelloLover \#FuturodoDesign