Job Summary: This role involves promoting excellent client relationships, analyzing KPIs, driving upsell/cross-sell, and engaging with key decision-makers for big sellers in a dynamic fintech environment. Key Highlights: 1. Promote excellence in client relationships with big sellers. 2. Drive upsell and cross-sell initiatives with a consistent pipeline. 3. Work in a company with an entrepreneurial spirit and challenging projects. At Mercado Livre, we work to foster an inclusive culture that pursues equity and values diverse perspectives—across gender, religion, people with disabilities, LGBTQI+, ethnicity, generations, and experience diversity. All our job openings are based on this principle. We are democratizing commerce, money, and payments across Latin America. Our Fintech business offers the entire region an integrated value proposition aimed at democratizing financial services and meeting the needs of over 60 million users. We provide an online platform enabling merchants to receive payments for electronic sales both within and outside Mercado Livre, as well as a QR code system and Point-of-Sale (POS) devices for in-person sales. For millions of businesses, entrepreneurs, and professionals, we enable secure transaction processing through more than 50 payment methods across Latin America. Additionally, we offer free access to a digital account that allows users to pay, send and receive money, generate income, and use cards for purchases or withdrawals. Through Mercado Crédito, we extend credit to meet the needs of the individuals we serve and boost the businesses of those selling via our platform. **We seek people who:** * Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits; * Give their utmost because they love working with commitment and dedication; * View change as opportunity and learn from their mistakes; * Prioritize excellence and execution in everything they do; * Foster a positive atmosphere, joy, and fun; * Know how to collaborate with others and enjoy working in teams. . Imagine leading challenging, dynamic, and innovative projects**, and being responsible for:** * Promoting excellence in client relationships with a portfolio of high-revenue big seller clients; * Monitoring key portfolio KPIs, conducting routine analyses of chargeback rates, risk exposure, monthly and daily TPV, average ticket size, etc.; * Driving upsell and cross-sell initiatives across the portfolio, building a consistent M+2 pipeline; * In-person engagement with sellers, focusing on relationship-building with decision-makers according to clusters defined by leadership; * Owning critical tactical initiatives essential to driving engagement & growth, collaborating closely with peer departments; * Being available to attend the office whenever necessary (Melicidade). **Requirements:** * Bachelor’s degree completed; * Experience in commercial and business areas; * Experience in the financial sector, fintech, and payment methods; * Advanced English (written and spoken); * Analytical skills—considered a plus. **We offer you:** * The opportunity to join an entrepreneurial company where we love thinking big and long-term; * Ownership of your development in an environment rich with opportunities, learning, growth, expansion, and challenging projects; * Collaboration and knowledge-sharing with outstanding professionals and experts; * An excellent work environment—the necessary foundation for experiencing the great workplace journey at a company repeatedly recognized across multiple categories as a Great Place to Work. Mercado Livre does not contact candidates offering job opportunities in exchange for monetary payment. You can access all open positions on our careers website. If you receive any request for money, please be suspicious!