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Job Summary: Responsible for specialized maintenance and operation of mobile network systems, ensuring innovation and connectivity with respect and agility. Key Highlights: 1. Being part of a TIM team that has the courage to innovate and the freedom to try. 2. Developing skills creatively and transforming technology into freedom. 3. A positive environment for development, opportunities, and inclusion. \#SomosMaisNaTIM Joining TIM means connecting with what we believe in and having MORE alignment with the entire TIM team. It means learning new ways to deliver work with MORE purpose to the world. Learning at TIM is MORE than possibility—it’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. Technology at TIM is MORE than having the best coverage—it’s imagining possibilities with MORE innovation, connecting everyone with respect and agility. Diversity and Inclusion at TIM is MORE than embracing—it’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being authentically yourself. Come be yourself and join a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. \#imagineaspossibilidades We value applications from People with Disabilities, Black People, LGBTI\+ People, People aged 45\+, and Women! **Responsibilities and Duties** Responsible for specialized maintenance and operation of mobile network systems. ACTIVITIES * Perform specialized maintenance and operation of networks and services on network elements within the scope of responsibility; * Analyze and execute configuration requests (MOPs), resolve medium- and high-complexity issues, and handle corrective tickets for network elements within the scope of responsibility; \- Conduct acceptance testing for new network elements and new services (ATP and PQR)\- Deploy, manage, and troubleshoot network devices in virtual environments * Ensure, together with the monitoring team, successful implementation and proper functioning of monitoring integrations; * Provide support and manage the implementation and activation of engineering projects; * Support the engineering team during occasional validations in the TIM Lab for solutions or equipment within the scope of responsibility; * Perform analysis and resolution of failures related to developed and executed configurations, and provide support for network failures detected during normal production operations. * Support the network monitoring team and the Innovation Labs area on an as-needed basis; * Work under on-call arrangements and participate in emergency shifts according to the team’s schedule; * Execute scheduled activities during maintenance windows (between 10 PM and 7 AM); * Develop scripts and processes for automation to improve efficiency and reduce task execution time. **Requirements and Qualifications** * Experience troubleshooting Core Network elements (medium- and low-complexity issues) and IP networks (routers and switches); experience in operational support and maintenance for telecommunications operators; * Experience in converged environments covering fixed and mobile networks; * Experience validating new solutions in production environments; knowledge of operating systems (Linux, Unix, etc.) and experience with data center infrastructure equipment (servers, storage, switches, routers, etc.); * Database knowledge, including SQL, MongoDB, NoSQL, MySQL, among others; * Programming language knowledge (Shell Script, Python, Ansible, etc.); * Knowledge of STP and TCP/IP protocols, application and routing protocols: DNS, DHCP, FTP, SFTP, NTP, SSH, SNMP, OSPF, and advanced knowledge of signaling protocols SIGTRAN, SIP, SS7 (Camel, MAP, ISUP, INAP), Diameter; * Experience with data center NMS monitoring tools, HPE OpenView, Zabbix, and experience managing network devices in virtual environments; * Availability to work in night-shift mode (5x2 schedule) with weekend on-call duty; * Completed Bachelor’s degree **Additional Information** At TIM, your well-being is our well-being—thus, the Conexão Bem \+ Estar program aims to strengthen TIM’s genuine care for the TIM team and their families through practical initiatives across multiple fronts, ensuring everyone feels well—both personally and professionally. Learn about our benefits: * Flexible Benefits Program * Medical and Dental Assistance \* * Medication Benefit \* * Wellhub (formerly Gympass) \* * Meal and/or Food Allowance * Financial Well-being Program * Private Pension Plan * Mobile phone with unlimited internet and voice allowance * Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet * Online English course extendable to 1 family member or friend * Internal Training and Development Programs * Profit Sharing * My First Benefit—Support for children up to 2 years old * Daycare Reimbursement (for parents) * Flexible work models and working hours * Happy Day—A day off during your birthday month * Extended leave for maternity, paternity, marriage, and adoption * Transportation Allowance And more! * Extendable to legal dependents It means having MORE alignment with the entire TIM team and connecting with what we believe in. It means learning new ways to deliver work with MORE purpose to the world. It’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. It’s imagining possibilities with MORE innovation, connecting all people with respect and agility. It’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being who you are. Come be yourself and join a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. This means we foster a positive environment for development, opportunities, and inclusion. It reflects our recognition that we truly make a difference in people’s lives. We’ll continue working, developing best-in-class practices, and evolving alongside our TIM team. Together, \#SomosMaisNaTIM! **Explore opportunities in other areas!** Visit the links below to browse additional available positions.
