Job Summary: We are seeking a professional to build ETL processes, create KPI dashboards, and generate customer profile and behavioral analyses for CRM. Key Highlights: 1. ETL experience for CRM and creation of KPI dashboards. 2. Customer profile analysis, segmentation, and behavioral analysis. 3. Opportunity to grow in a dynamic and innovative environment. We are looking for talented, passionate individuals to join our team. Is being challenged daily something that motivates you? If yes, join Mercantil! Here, you’ll find abundant opportunities to face new challenges and take ownership of your career — all within one of the Best Companies to Work for in Minas Gerais. By joining our company, you’ll have the opportunity to grow in a dynamic environment where your talent is recognized and encouraged. This combination becomes even more perfect if you possess passion, strong communication skills, proactivity, and, of course, a results-oriented mindset. Explore our open positions, find the opportunity that best matches your profile, and become part of a team that values your talent. Don’t miss the chance to transform your career and contribute to challenging, transformative projects. Grow with us! Interested? Then check out the opportunity we have for you below! Below is the opportunity we currently offer: **\#VEMSERMERCANTIL** **Responsibilities and Duties** **Your main challenges will be:** * Building ETL processes tailored for CRM; * Creating monitoring tools and KPI dashboards tracking the results of CRM actions and customer journeys; * Generating insights and analyses regarding customer profiles, segmentation, and behavior, as well as market benchmarking. **Requirements and Qualifications** **We are looking for someone with:** * Completed undergraduate degree in: Information Systems, Computer Science, Information Science, Statistics, Engineering, or related fields; * Proficiency in data extraction and manipulation tools (SQL); * Experience with cloud-based data manipulation tools (DBT and Snowflake); * Knowledge of Python; * Knowledge of dashboard tools (Power BI); * Advanced Excel skills (pivot tables, VLOOKUP, etc.). **You’ll stand out if you have:** * CRM domain knowledge; * Experience in metrics management (KPIs); * Prior experience with Salesforce. **Work Location:** Belo Horizonte/MG (Hybrid work model); **Additional Information** **What we offer our employees:** * Meal and food allowance (you may choose to receive both benefits on a single food card); * Health insurance; * Dental insurance; * Childcare assistance; * Life insurance; * Private pension plan; * Wellhub; * Mercantil Academy for Development; * Profit Sharing Program (PLR); All positions are also open to people with disabilities (PCDs). We are the leading ecosystem for the 50+ population. With over 80 years of history, our journey is defined by continuous innovation and expansion of services — always centered on technology to deliver an exceptional banking experience. After all, our customers are our reason for being. We are undergoing consistent transformation, driven by innovation, technology, data, and people. With over 9 million customers and a focus on the 50+ demographic, our bank’s purpose is to deliver a unique experience for this population. This momentum has brought recognition: Mercantil ranks among the Best Companies to Work for in Minas Gerais and stands as the fifth-largest payer of social security benefits in Brazil. Excellence is also reflected in our consistently high NPS (Net Promoter Score), an indicator measuring customer satisfaction and loyalty. With over 300 service points across nearly 250 cities, the bank consolidates its national presence with proximity and efficiency. Moreover, great ideas always find space here. We believe in the power of diversity and inclusion to drive meaningful change. Therefore, our opportunities are extended to people with disabilities, Black and Indigenous individuals, LGBTQIAPN+ individuals, people aged 50+, women enrolled in social assistance programs addressing domestic violence, and other underrepresented groups. We remain committed to building a fair, representative, and truly inclusive environment for everyone. Join us! If you identify with what you’ve read, come be part of our team: **\#VEMSERMERCANTIL**