Job Summary: We are seeking a Relationship and Sales Assistant to provide welcoming support and engagement throughout all stages of the customer relationship. Key Highlights: 1. Welcoming and efficient service to customers and students 2. End-to-end sales cycle involvement: pre-sales, sales, and post-sales 3. Dynamic and collaborative environment with professional development Cultura Inglesa is for everyone! **All our positions are affirmative for inclusion and diversity, and we’re eagerly awaiting your application!** Cultura Inglesa is an innovative company that dreams of positioning Brazil globally through education—empowering increasingly confident and fluent English speakers. We are a cultural exchange center that uses theater, music, dance, and all forms of art as teaching tools. We are a reference in English language instruction, with over 89 years of excellence in this field. We offer comprehensive technological development and teaching material resources. We adopt an entrepreneurial mindset, continuously improving our products and services, and pioneer innovative teaching methodologies because we believe in educational innovation. Do you enjoy communicating, have a passion for helping people, and are interested in education? We’re looking for a **Relationship and Sales Assistant** to join our team! Here, you’ll be the first point of contact for our students and their guardians, delivering welcoming service, sales support, assistance, and engagement at every stage of the customer relationship. **Responsibilities and Duties** **Responsibilities** * Provide welcoming and efficient service to customers and students, either in person or via digital channels. * Clarify inquiries regarding courses, products, and services offered by Cultura Inglesa. * Engage across the entire sales cycle: **pre-sales, sales, and post-sales**, ensuring a complete customer experience. * Organize and support the execution of **cultural events and official exams**, such as Cambridge and Proficiency exams. * Conduct **follow-ups** with customers, track complaints, and assess satisfaction levels. * Support student enrollment and departure processes, observe behaviors, and report situations to leadership. * Update and organize databases of active and inactive customers. * Identify complaint patterns to support service improvements. * Collaborate with teachers, coordinators, and other staff members. * Participate in training sessions and contribute to continuous process improvement. * Comply with internal policies, information security standards, and data protection regulations. **Requirements and Qualifications** **Requirements:** * Completed high school education. * Excellent verbal and written communication skills. * Ability to work in **sales and customer service**. * Organizational skills, attention to detail, and proactivity. * Empathetic, courteous, and enthusiastic personality. **Preferred Qualifications** * Familiarity with Google tools (Drive, Calendar, Forms, etc.). * Experience in customer service within educational institutions. * Basic English knowledge will be considered a plus. **Additional Information** **Schedule:** Monday to Thursday (no Saturday) from 13:00–19:30 / Friday from 12:30–19:00. Monday to Thursday (with Saturday) from 14:00–19:30 / Friday from 13:30–19:00. Saturday from 08:45–14:00. **What We Offer:** * A dynamic and collaborative environment that values professional development. * Growth opportunities within an institution committed to educational excellence. * Medical insurance * Dental insurance * Transportation allowance * Life insurance * Study scholarships * TotalPass (health and wellness plan) * SESC partnership * Birthday day off * Meal allowance or food voucher, per current policy If you possess the energy, passion, and dedication we seek, we’d love to meet you! Please submit your resume and join Cultura Inglesa! Cultura Inglesa is one of the most awarded language brands in the market. With over 90 years of history, we operate in more than 100 units across 8 states and the Federal District. We offer both in-person and live online classes, combining quality education with social initiatives, technology, and innovation.