Job Summary: Customer Experience (CX) Analysis and Metrics Intern, responsible for transforming customer journey data into actionable insights using analytical tools to improve the customer experience. Key Highlights: 1. Transform data into actionable insights for strategic decision-making 2. Collaborative work with teams from different departments 3. Focus on continuous improvement and optimization of the customer experience Supergasbras is a company of the Dutch SHV Energy group, the world leader in liquefied petroleum gas (LPG) distribution, with over 100 years of experience. Our business is to deliver clean and efficient energy to millions of Brazilians—whether in their homes, commercial establishments, industries, or agribusiness. With more than 76 years of operations in Brazil, we rank among the country’s leading LPG distributors—marketing approximately 1.5 million tons of the product annually, representing roughly 20% market share. We develop a series of initiatives focused on digital transformation, customer experience, innovation, and sustainable business development. Our strategy is to become Brazil’s best energy company—for our customers, partners, employees, and shareholders—by building trust and integrity, while upholding socio-environmental responsibility. Diversity and inclusion are business priorities for Supergasbras. We value and believe in people’s development—both professionally and personally—through strategies promoting gender equity, inclusion of people with disabilities, respect for all sexual orientations, and combating racial discrimination across all layers of society. Being diverse means being Super! **Responsibilities and Assignments** **Area Description:** * The Customer Experience (CX) Analysis and Metrics area transforms customer journey data into actionable insights that guide strategic decisions and continuous improvements. It consolidates information from multiple sources—including NPS, CSAT, qualitative feedback, operational data, and digital behavior—to identify patterns, pain points, and opportunities for optimization. Additionally, it monitors performance indicators, builds predictive models, segmentation analyses, and root-cause analyses, enabling the organization to anticipate needs, personalize experiences, and measure the impact of CX initiatives on business outcomes. This area is essential for aligning customer experience, operational efficiency, and value creation for both customers and the company. **Activities Performed:** * Use analytical tools to examine datasets; * Define and develop key metrics to measure performance; * Prepare detailed reports and dashboards to communicate results; * Present information clearly and understandably to diverse audiences, including non-specialists; * Collaborate closely with teams from different departments to understand their analytical needs; * Implement practices to ensure data accuracy and reliability; * Facilitate data understanding and data-driven decision-making. **Requirements and Qualifications** **Mandatory Requirements** * Currently enrolled in an undergraduate program in Engineering, Statistics, Information Technology, Business Administration, or Marketing; * Availability to intern for 6 hours per day; * Proficiency in Microsoft Office suite; * Strong communication skills; * Teamwork capability—proactiveness; * Integrity—meeting agreed deadlines: responding to colleagues and embracing challenges. **Desirable Requirements:** * Basic/advanced English; * Database structure · Statistics · Power BI · Programming knowledge (Python, SQL) **Additional Information** **Being Super comes with many advantages—here’s what we offer you:** * **Dream Planning: Market-competitive stipend;** * **Health and Well-being: Medical Assistance and Wellhub;** * **Quality Meals: Meal Ticket;** * **Development: Development Program and Corporate University;** * **Birthday Time Off: Day off during your birthday month;** * **Others: Life Insurance and exclusive benefits.** *By confirming your application, you automatically accept our Privacy Policy, available at:* https://www.supergasbras.com.br/\-/media/sites/brazil/pdf\-files/politica\-de\-privacidade\-para\-candidatos\-dez\_\-2019\.pdf. #### **What Makes Us Super?** We are a company that values people—and everything they represent: the energy of ideas, contribution, partnership, and collaboration. That’s why we are committed to building a work environment conducive to our employees’ human and professional development—always encouraging interaction, active participation, and growth. We appreciate those who add value, because we believe success stems from combining energy with collaboration. #### **And What Exactly Do We Do?** We are part of the SHV Energy Group, the global leader in LPG distribution and one of Brazil’s leading LP gas distributors, with over 75 years of operation. We operate Latin America’s most modern bottling plant and maintain over 20 industrial units distributed nationwide—from north to south. Our more than 4,000 employees fill us with pride for who we are and what we do—delivering energy to over 10 million Brazilian families, reaching locations inaccessible to any other form of energy. In addition, we serve over 60,000 business clients—from small shops to large-scale industries, including agribusiness. **Join us and be Super!**