Browse
···
Log in / Register
Job Summary: CX (Customer Experience) Analysis and Metrics Intern, responsible for transforming customer journey data into actionable insights, developing metrics and reports, and collaborating with diverse teams. Key Highlights: 1. Transforms data into actionable insights to improve customer experience 2. Develops and communicates performance metrics for various teams 3. Collaborates on optimizing customer experience and operational efficiency Supergasbras is a company of the Dutch SHV Energy group, the world leader in Liquefied Petroleum Gas (LPG) distribution, with over 100 years of experience. Our business is to deliver clean and efficient energy to millions of Brazilians — whether in their homes, commercial establishments, industries, or agribusiness. With more than 76 years of operation in Brazil, we rank among the country’s leading LPG distributors — selling approximately 1.5 million tons of LPG annually, representing roughly 20% market share. We develop a series of initiatives focused on digital transformation, customer experience, innovation, and sustainable business development. Our strategy is to become Brazil’s best energy company for our customers, partners, employees, and shareholders — through trust and integrity — while maintaining socio-environmental responsibility. Diversity and inclusion are business priorities for Supergasbras. We value and believe in people’s development — both professionally and personally — adopting strategies such as gender equity, inclusion of people with disabilities, respect for all sexual orientations, and combating racial discrimination across all layers of society. Being diverse means being Super! **Responsibilities and Duties** **Area Description:** * The CX (Customer Experience) Analysis and Metrics team transforms customer journey data into actionable insights that guide strategic decisions and continuous improvements. It consolidates information from multiple sources — such as NPS, CSAT, qualitative feedback, operational data, and digital behavior — to identify patterns, pain points, and optimization opportunities. In addition, it monitors performance indicators, builds predictive models, segments audiences, and conducts root-cause analyses — enabling the organization to anticipate needs, personalize experiences, and measure the impact of CX initiatives on business outcomes. This team is essential for aligning customer experience, operational efficiency, and value creation for both customers and the company. **Activities Performed:** * Use analytical tools to examine datasets; * Define and build key metrics to measure performance; * Prepare detailed reports and dashboards to communicate results; * Present information clearly and understandably to diverse audiences, including non-specialists; * Collaborate closely with teams across departments to understand their analytical needs; * Implement practices to ensure data accuracy and reliability; * Facilitate data comprehension and data-driven decision-making. **Requirements and Qualifications** **Mandatory Requirements** * Currently enrolled in an undergraduate program in Engineering, Statistics, Information Technology, Administration, or Marketing; * Availability to intern for 6 hours per day; * Proficiency in Microsoft Office suite; * Strong communication skills; * Teamwork capability — helpfulness; * Integrity — meeting agreed deadlines: responding promptly to colleagues and embracing challenges. **Desirable Requirements:** * Basic/advanced English; * Database structure · Statistics · Power BI · Programming knowledge (Python, SQL) **Additional Information** **Being Super comes with many benefits — here’s what we offer you:** * **Dream Planning: Market-competitive internship allowance;** * **Health and Well-being: Medical assistance and Wellhub;** * **Quality Nutrition: Meal voucher;** * **Development: Development Program and Corporate University;** * **Birthday Celebration: Day off during your birthday month;** * **Others: Life insurance and exclusive benefits.** *By confirming your application, you automatically accept our Privacy Policy, available at:* https://www.supergasbras.com.br/\-/media/sites/brazil/pdf\-files/politica\-de\-privacidade\-para\-candidatos\-dez\_\-2019\.pdf. #### **What Makes Us Super?** We are a company that values people and everything they represent: the energy of ideas, contribution, partnership, and collaboration. That’s why we are committed to building a work environment conducive to our employees’ human and professional development — always encouraging interaction, active participation, and growth. We appreciate those who add value, because we believe success stems from combining energy with collaboration. #### **And Exactly What Do We Do?** We are part of the SHV Energy Group, the global leader in LPG distribution and one of Brazil’s top LP gas distributors, with over 75 years of operation. We operate Latin America’s most modern bottling plant and maintain over 20 industrial units distributed nationwide, from north to south. Our 4,000+ employees fill us with pride for who we are and what we do — delivering energy to over 10 million Brazilian families, reaching locations no other energy source can access. Additionally, we serve over 60,000 business customers — ranging from small shops to large industries, including agribusiness. **Join us and be Super!**
