Job Summary: The IT Supervisor/Coordinator will work with systems, ERP, and user support, focusing on system stability, technological advancement, and service quality in Sorocaba and surrounding areas. Key Highlights: 1. Experience with ERP systems (Protheus and SAP Business One) and user support. 2. Technical team leadership and management of technology vendors. 3. Focus on technological advancement, data integrity, and continuous improvement. We are currently conducting a selection process for an IT Supervisor/Coordinator position, involving systems, ERP, and user support, serving various company units across the Greater Sorocaba region. The role has a corporate scope, with direct interface with business areas, emphasizing system stability, technological advancement, and service quality. Candidates residing in Sorocaba, Boituva, Iperó, Tietê, Cerquilho, Cesário Lange, Itapetininga, Tatuí, Porto Feliz, Araçoiaba da Serra, Capela do Alto, Salto de Pirapora, or Bofete will be considered. **RESPONSIBILITIES** ***Systems and ERP*** * Administer, support, and enhance the company’s ERP systems. * Work with Protheus (TOTVS) and SAP Business One environments, ensuring stability and alignment with business processes. * Ensure information integrity, especially financial and accounting data. * Monitor system integrations, updates, and continuous improvements. * Support process improvement initiatives in collaboration with internal departments. ***User Support*** * Coordinate internal user support services. * Ensure SLA compliance and service quality. * Directly handle critical incidents and high-priority requests. * Monitor support performance indicators and propose improvements. ***Management and Governance*** * Lead and guide internal and/or external technical teams. * Prioritize requests in coordination with business areas. * Manage technology vendors and partners. ***Infrastructure (Interface)*** * Collaborate closely with infrastructure teams. * Support matters related to access control, information security, backups, and operational continuity. **REQUIREMENTS** * Prior experience in IT coordination or supervision. * Solid experience with TOTVS Protheus and SAP Business One ERP systems. * Functional knowledge of key back-office modules (finance, accounting, taxation, or similar). * Database knowledge (SQL at intermediate or advanced level). * Experience in structured corporate environments. * Advanced English proficiency to support activities involving international units. **DESIRED** * Knowledge of ADVPL. * Experience with BI, dashboards, or data analysis. * Experience with system integrations, APIs, or implementation projects. * Experience with ETL or Data Warehouse. * Intermediate Spanish proficiency. **BENEFITS** * Meal allowance or food voucher. * Health insurance plan. * Dental insurance plan. * Well-being benefits (TotalPass). * Annual bonus tied to performance goals. Minimum Education: Postgraduate Specialization/MBA Languages: * English (Advanced) * Meal Voucher * Health Insurance * Dental Insurance * TotalPass * Bonus