Job Summary: We are seeking talented and passionate individuals to join a team that values professional development in a dynamic and challenging environment. Key Highlights: 1. Career ownership and new challenges 2. Dynamic environment with talent recognition 3. Opportunity to grow and contribute to transformative projects We are looking for talented and passionate individuals to join our team. Are you motivated by daily challenges? If yes, join Mercantil! What we certainly don’t lack here are opportunities to experience new challenges and take ownership of your career — all within one of the Best Companies to Work for in Minas Gerais. By joining our company, you’ll have the opportunity to grow in a dynamic environment where your talent is recognized and encouraged. This combination becomes even more perfect if you possess passion, strong communication skills, proactivity, and, of course, a results-oriented mindset. Explore our job openings, find the opportunity that best matches your profile, and become part of a team that values your talent. Don’t miss the chance to transform your career and contribute to challenging and transformative projects. Grow with us! Liked it? Then check out the opportunity we have for you below! So, see below the opportunity we have here: **\#VEMSERMERCANTIL** **Responsibilities and Duties** **Your main challenges will be:** * **Management of Positive Reviews**: Proactively engage satisfied customers to encourage positive reviews on Reclame Aqui. * **Monitoring of Negative Reviews**: Track negative reviews and request moderation when necessary. * **Resolution of Complaints on Reclame Aqui**: Respond to and resolve customer complaints on the platform, aiming to mitigate dissatisfaction. * **Hug Me Support**: Resolve complaints via the Hug Me system, focusing on fast and effective solutions. * **Analysis and Resolution of Complaints**: Propose solutions to convert complaints into positive reviews. * **Level 2 Complaint Handling**: Address complex complaints through back-office support to ensure customer satisfaction. **Requirements and Qualifications** **We are looking for someone with:** * Completed or currently pursuing a bachelor’s degree (from the first semester onward), preferably in Business Administration, Accounting, Economics, or related fields; * Experience handling customer service on the Reclame Aqui platform. **You’ll stand out if you have:** * Banking experience **Work Location:** Belo Horizonte/MG (Hybrid work); **Additional Information** **What we offer our employees:** * Meal and food allowance (If preferred, you may receive both allowances on a single food card); * Health insurance; * Dental insurance; * Childcare allowance; * Life insurance; * Private pension plan; * Wellhub; * Mercantil Academy of Development; * Profit Sharing Plan (PLR); All positions are also open to people with disabilities (PCDs). We are the leading ecosystem for the 50+ population. With over 80 years of history, our journey is marked by continuous innovation and expansion of services, always centered on technology to deliver an outstanding banking experience. After all, our customers are the reason we exist. We are undergoing consistent transformation, driven by innovation, technology, data, and people. With over 9 million customers and a focus on the 50+ demographic, our bank aims to provide this population with a unique experience. This momentum has earned us recognition: Mercantil ranks among the Best Companies to Work for in Minas Gerais and stands as the fifth-largest payer of social security benefits in the country. Excellence is also reflected in our consistently high Net Promoter Score (NPS), an indicator measuring customer satisfaction and loyalty. With over 300 service points across nearly 250 cities, the bank consolidates its national presence with proximity and efficiency. Moreover, great ideas always find space here. We believe in the power of diversity and inclusion to drive real change. Therefore, our opportunities are extended to people with disabilities, Black and Indigenous individuals, LGBTQIAPN+ individuals, people aged 50+, women registered in assistance programs addressing domestic violence, and other marginalized groups. We remain committed to building a fair, representative, and truly inclusive environment for everyone. Join us! If you identify with this, come be part of us: **\#VEMSERMERCANTIL**