Job Summary: Responsible for providing humanized and excellent care to patients in the Adult and Pediatric Emergency Departments, ensuring welcoming treatment and privacy. Key Highlights: 1. Excellent and humanized emergency care 2. Focus on patient experience quality 3. An environment that values kindness, collaboration, and ethics **\#OurWayRedefinesStories** **About the opportunity: ATTENDANCE ASSISTANT – EMERGENCY (Winter Operation)** * Responsible for attending patients arriving at the Adult and Pediatric Emergency Department of Hospital Moinhos de Vento, in accordance with company policies and regulations, ensuring high-quality patient care and enhancing their experience.  **Temporary contract for 180 days.** ---------------------------------------- **Responsibilities and Duties** * Deliver excellent service upholding the Institution’s positive image, ensuring welcoming treatment and privacy in response to customer needs; * Attend to patients, companions, and visitors by providing various information and scheduling appointments, exams, and procedures as required; * Receive patients arriving at the department for consultations, exams, procedures, or hospital admission, offering initial clarifications and informing them about administrative procedures required to begin the registration process; * Request customer identification documents, verify appointment status and health insurance authorization, and register all necessary data in the system to complete registration; * Request authorization for exams and procedures not yet authorized, collect patient referral forms and other required information, and monitor follow-up actions to finalize patient admission and ensure continuity of care; * Contact patients by phone to cancel scheduled appointments and reschedule according to available time slots and patient demand, providing necessary explanations regarding reasons for such actions; * Assist physicians when appropriate, resolving potential questions and retrieving requested information to support smooth departmental operations; * Maintain area organization—including arranging brochures, chairs, adjusting TV settings, requesting maintenance, office supplies, etc.—to ensure customers feel welcomed and to uphold the Institution’s excellent image; * Act consistently with HMV’s mission, values, strategy, and culture. **Requirements and Qualifications** **What we need:** * Completed High School or Technical Education; * Experience in customer service; * Empathetic, dynamic, solution-oriented, and proactive profile; * Availability to work weekends and holidays. **Temporary contract for 180 days, with potential for permanent hiring.** ------------------------------------------------------------------------- **Additional Information** **Work Schedule:** * 11:00 AM to 9:00 PM; * Rotating 5x2 schedule, with two days off per week according to the established roster. **Our Benefits:** * Transportation Allowance; * On-site Restaurant; * Daycare – subject to availability; * Pharmacy partnerships; * Health and Dental Plans; * Life Insurance; * Challenge Program; * TotalPass; * Birthday Day Off; * Employee House, offering physical activities, massage, and other employee wellness services. We are a vehicle of science for human life, and redefining healthcare in Brazil is what drives us. For over 98 years, we have cared for people by integrating **healthcare, research, and education.** We believe in the power of leadership and innovation, always striving to learn quickly, focus on results, while never losing sight of the importance of kindness, collaboration, ethics, and commitment to society. We highly value quality and safety, and together, we drive our achievements. We are nearly **5,000 employees**, who collectively dedicate themselves daily to caring for people. We value our professionals and understand that diversity and inclusion are fundamental to societal development. We are an institution that combines tradition and innovation, without distinction of creed, ethnicity, or social status. We honor our origins and learn from our employees, customers, and the communities we impact. **So, shall we together redefine healthcare in Brazil?**