Job Summary: We are seeking a professional to manage communication schedules, analyze customer profiles, identify audience segmentation opportunities, and measure campaign returns—contributing to the company’s success. Key Highlights: 1. Customer profile analysis and study development 2. Identification of audience segmentation opportunities 3. Professional growth and development through internal programs We are Tahto, a company with a new business mindset that leverages technology not only to create customer service solutions but also to place human beings at the center of everything we do. We have over 8,000 employees across five Brazilian states—people from all diversities, cultures, ethnicities, and genders—valued for their unique life stories. To further strengthen this successful team, we seek talents who can help us become a leading company in transforming people’s lives through technology solutions and innovations—always with empathy, care, and quality. If this describes you and you thrive on challenges and new achievements, join our team! Tahto values its employees’ potential and therefore offers an internal career opportunities program designed for those pursuing professional growth and development. You could be one of them! We count on your human warmth and imaginative attitude to co-author a new story together. Tahto is technology, human warmth, creativity. Tahto is all of us! #soutahto **Responsibilities and Duties** * Manage the schedule for data extractions/sending of communications requested by the department; * Analyze and develop customer base profiling studies to better understand customers, their profiles, and purchasing behavior—identifying new audience segmentation opportunities; * Identify and recommend optimal target audiences for campaigns aiming at improved results through differentiated approaches, indicating the best customer profiles; * Develop mailing lists for relationship-building, sales, retention, digital, and other initiatives; * Measure and analyze returns from company-executed campaigns/offers; * Extract customer base data using available tools; * Validate customer base information to ensure data and details are accurate; * Apply statistical models to audience segmentation; * Detect inconsistencies in the database, address them, and inform responsible departments; * Execute and monitor digital contact campaigns, with KPIs; * Prepare presentations of analyses, studies, and reports; * Support controllers and verify campaigns prior to execution; * Perform other related duties. **Requirements and Qualifications** * Completed or ongoing undergraduate degree; * Experience developing active customer base profiling studies (preferred); * Experience with performance indicators (preferred); * Experience querying SQL databases (preferred); * Familiarity with dashboard platforms (Power BI, QlikView, Google Data Studio, Salesforce), or similar (preferred); * Intermediate Office suite proficiency; * Call Center experience (Outbound and Digital) (preferred); * Knowledge of mailing list hygiene or contact pipeline management (preferred). **Behavioral Competencies:** * Decision-making; * Customer focus; * Interpersonal relationship skills; * Organization and planning; * Results orientation; **Additional Information** Benefits: Childcare allowance per child up to age 5; Special needs child allowance — no age limit; Health and dental plan; Life insurance; Transportation voucher; Meal and/or food allowance; PPR — Profit Sharing Program; Wellhub (Well-being Platform); Partnerships with various companies (educational institutions, language schools, etc.). Benefit eligibility is subject to a set of requirements communicated upon hiring. **WANT TO MAKE A DIFFERENCE? JOIN US!** **CHECK OPEN STAFF, ADMINISTRATIVE, AND EXECUTIVE POSITIONS AND APPLY!**