Job Summary: The VP of Engineering and Customer Service seeks new technologies, plans the telephone network, expands products, and ensures speed and quality in repairs and installations for B2B and B2C customers. Key Highlights: 1. Responsible for monitoring and handling customer service activities 2. Focus on technological advancement and network capacity expansion 3. Team that explores new technologies and plans the network **VP of Engineering and Customer Service** **Work Location: São José do Rio Preto - SP** To enhance our customers’ experience with our services, we have the Engineering and Customer Service team. The Engineering team’s mission is to explore new technologies, plan the telephone network, and drive technological expansion of our products and network. The Customer Service team ensures speed and quality in repair, installation, and maintenance of lines for B2B and B2C customers across fixed-line, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** Monitor and handle customer service activities, administratively coordinating execution of processes related to installation, faults, and provisioning. **Requirements and Qualifications** * Completed High School – Academic Transcript * Intermediate Microsoft Office proficiency **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network—faster than ever with Vivo’s 5G! • An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; • Eligibility for annual Bonus or Profit-Sharing Program (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, dress style, individuality—and where you can be authentically yourself. #VemdeVocê • Work remotely up to two days per week. #Mobility • Enjoy flexible working hours; • Take an additional day off (Day Off) to celebrate your birthday; • Join one of the largest corporate volunteer programs to transform the world; • Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses; • Advance your career through our Internal Recruitment Program, both within Brazil and internationally—as we operate in over 17 countries! #VivoMinhaCarreira • Access numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have #VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more! • All our job openings are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! #VivoDiversidade #VemPraVivo Important: The only way to participate in Vivo’s selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io—no participation or hiring fees apply. We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives—with security, reliability, and the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability—turning purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who embrace our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what matters most to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"Simplicity is possible"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator, mirroring the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering a great experience to our employees. **#VemPraVivo**