Job Summary: The Administrative and Commercial Assistant will work in both commercial and administrative areas, serving clients, presenting services, and performing contract formalization and management as well as payment-related tasks, following company procedures. Key Highlights: 1. Customer service and client management 2. Administrative and commercial activities 3. Professional growth opportunities We seek team-oriented, motivated, and customer-focused individuals. The Administrative and Commercial Assistant will carry out commercial and administrative duties, serve clients, and present the clinic’s services, following the company’s Standard Operating Procedure Manual. **Responsibilities and Duties** * Maintain equipment and workplace organization, ensuring proper upkeep; * Explain and formalize dental service contracts with clients, in accordance with the company’s manual and regulations; * File contracts and other documents in designated locations, per the company’s manual and regulations; * Enter financial data from client contracts into the computerized system; * Contact clients who have not paid their first installment to renegotiate and schedule a new payment date; * Renegotiate terms with delinquent clients, per the company’s manual and regulations; submit a monthly report to the franchisee/manager, detailing all renegotiations conducted; * Submit a monthly report containing data on treatment cancellations, dropouts, and completions; scheduled and completed evaluations; formalized contracts; and new clients; * Address client complaints regarding treatment and propose solutions; * Cancel dental service contracts for clients who will no longer undergo treatment, per the company’s manual and regulations; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree (e.g., Business Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation skills; * Negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationship; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil’s largest orthodontic network! Founded with the mission of democratizing and modernizing dental care through humanized, high-quality services at accessible prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and over **8 million satisfied clients** proudly showcasing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles with us. Join OrthoDontic and be part of this success journey!**