IT Support

Description

Job Summary: Responsible for providing on-site and remote technical support, ensuring proper IT functionality and operational continuity, with emphasis on service quality. Key Highlights: 1. On-site and remote technical support for users and units. 2. Installation, configuration, and maintenance of IT equipment. 3. Focus on customer service, user experience, and teamwork. Responsible for delivering on-site technical support to company users and units, ensuring the proper operation of equipment, systems, networks, and IT services, thereby guaranteeing operational continuity and service quality. **Responsibilities and Duties** * Provide on-site and remote support to users. * Perform installation, configuration, and maintenance of computers, laptops, printers, and mobile devices. * Conduct hardware, software, and connectivity troubleshooting. * Support users with corporate systems and Microsoft tools. * Manage incidents via ITSM tool, adhering to SLA requirements. * Perform equipment formatting and preparation. * Execute IT asset inventory and control. * Support onboarding and offboarding processes. * Support videoconferencing and meeting rooms. * Escalate critical incidents to specialized teams. * Support technology implementation projects across units. **Requirements and Qualifications** * Windows 10 and 11 * Microsoft 365 * Active Directory * TCP/IP networking * Wi\-Fi * VPN * Printers * Remote access tools * ITSM tools * IP telephony * Fortinet, Ubiquiti, or MikroTik equipment * SharePoint and Teams Rooms * ITIL, Microsoft, or Network\+ certifications **Additional Information** * Technical or undergraduate degree (in progress or completed) in: \- Information Technology\- Networking * Information Systems * Computer Science * Related fields * Strong communication skills * Organizational skills * Sense of priority * Proactivity * Analytical ability * Teamwork * Hands\-on profile * Focus on customer service and user experience **You Can Do It! Join WAM Group!** Our daily motivation is knowing that, through our work, thousands of families across Brazil can build lifelong vacation memories. We began our journey in 2013, with a story marked by great challenges, unforgettable moments, and endless smiles on the faces of employees and customers alike. We are a company focused on transforming people's lives for the BETTER! After all, travelers are happier, and those who work with dreams are too. We act with determination to create new opportunities and drive market and personal growth, enabling the dream of a vacation home for everyone. **Why Work at WAM?** Being part of our team means joining a family of over 4,000 people! Our work environment is dynamic, innovative, and joyful. Here, experiences, learning, and innovation happen constantly. That’s why we commit to attracting, developing, and retaining our professionals across all business segments where we operate. We develop our talents for new career opportunities through training, qualification programs, and internal hiring initiatives, promoting recognition and professional growth for \#NossaGente across Brazil. Do you identify with us? Join \#NossaGente today! Check out available positions: WAM Group