Job Summary: Telemarketing customer service professional responsible for contacting students, retaining students, negotiating debts, and resolving issues, while maintaining ethics and respect. Key Highlights: 1. Previous experience in telemarketing customer service 2. Strong verbal and written communication skills, and active listening 3. Ability to work effectively in a team **About the company:** With over two decades of presence in the education sector, IESDE is a national reference in producing high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian reality. Guided by excellence and applying intelligence to the challenges presented by the education sector, IESDE contributes to knowledge transmission and the training of competent professionals. The company’s production focuses on preparing and formatting books, videos, and computer platforms, always in an integrated and complementary manner. **Responsibilities:** * Contacting customers; * Retaining students; * Negotiating debts; * Updating information; * Providing guidance on payment; * Resolving issues; * Monitoring agreements; * Maintaining ethics and respect. **Requirements:** * Completed high school education; * Previous experience in telemarketing customer service; * Strong verbal and written communication skills, and active listening ability; * Ability to work effectively in a team. **We offer:** * Unimed health insurance plan with no co-payment, effective after the probationary period. * Nutritional counseling program. * Life insurance. * 50% tuition scholarship for undergraduate or postgraduate (distance learning) programs at partner institutions. * Meal allowance of R$37.00 per day. * Monthly performance bonus. * 100% on-site work. * Monday to Friday, **from 08:00 to 14:20.** Employment type: Full-time, permanent CLT contract Salary: R$1,439.00 per month Benefits: * Medical assistance * Education allowance * Life insurance * Meal allowance * Transportation allowance Work location: On-site