Customer Service Specialist - Call Center

Description

Job Summary: Join the customer service team of Brazil's largest integrated healthcare network, acting with agility, innovation, and leadership to care for patients. Key Highlights: 1. Agile environment that values innovation and leadership 2. Comprehensive care in patient service 3. Opportunity to transform the future of healthcare Join the customer service team of Brazil's largest integrated healthcare network. Here you will find an agile environment that values innovation and leadership. In this team, you have the opportunity to handle patient service across Hospitals, Laboratories, and the Customer Service Center of Brazil's largest integrated healthcare network. We care comprehensively, which is why we are present at every touchpoint in the lives of millions of patients—and this is how we achieve outstanding results, welcoming all people exactly as they are. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important: We do not charge any fees during our selection processes.** **Responsibilities and Duties** About the Position: * Provide customer service; * Promote the brand and communicate characteristics of requested tests, supporting customer retention; * Deliver excellent service across various customer contact channels; * Follow customer service standards established by the Quality Department, as well as those defined in training and by leadership; * Strive to meet conversion and appointment-booking targets on first contact, as well as other pre-defined SLA indicators, at top-tier service levels; * Proactively engage with external customers and internal partners, exchanging information and seeking service improvements; * Maintain high accountability regarding procedures communicated to patients/customers for test execution; * Verify all information provided to the patient/customer before concluding exam scheduling (ensuring accuracy); * Comply with the company’s Information Security Handbook guidelines. **Requirements and Qualifications** If delighting customers and delivering exceptional service resonate with you, Dasa’s customer service area is where you belong. To transform healthcare, you need: * Completed high school education; * Computer literacy. **Additional Information** By caring for our people, we become the healthcare that people desire and the world needs—check out our benefits: * Nutrition support: Meal Voucher/Food Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Dasa University, Development and Career Cycle, Technology/PMAX Academies, and the Crescer Program within Dasa; * Others: Transportation Voucher and Performance Bonus (PPR). **Only Dasa offers—the Health Program, built upon 5 pillars:** * Spiritual: yoga, meditation, and mindfulness; * Physical: Totalpass, primary care clinic, discounts on tests and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * **Benefits may vary depending on the job location and brand.** **Important:** You are applying to our talent pool for positions across Brazil, in regions where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a position matching your profile becomes available, we will contact you. Meanwhile, keep your information updated and complete all online assessment stages so we can get to know you better. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers drives us forward. Have you ever considered joining Latin America’s largest laboratory network and helping transform the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention, focusing on empathy, quality excellence, and care. We are a benchmark in technology and innovation, offering a comprehensive portfolio of tests and services enabling us to care for over 20 million patients annually. Join our purpose and live daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity fuels innovation and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe to truly be themselves. That’s why our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. For more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** we do not charge any fees during our selection processes.