Customer Service Representative - Call Center

Description

Job Summary: A professional responsible for scheduling appointments, assisting customers via CHAT, phone, and email in a solution-oriented and empathetic manner, aiming for satisfaction and loyalty. Key Highlights: 1. Paper makes a difference every day 2. Focus on human-centered service and customer satisfaction 3. Passion for caring and high-quality medicine You are applying to our talent pool for positions across Brazil, in locations where Rede Américas operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a position matching your profile becomes available, we will contact you. In the meantime, please keep your information updated and complete all online assessment steps so we can learn more about you. ***Important: We do not charge any fees during our selection processes.*** **Responsibilities and Duties** Here, your role makes a difference every day. Review the details about this position: * Responsible for scheduling appointments following established procedures, providing assistance via CHAT, making calls, and sending emails to patients to confirm or cancel appointments, adhering to predefined routines, in order to meet customer needs in a solution-oriented and empathetic way, seeking satisfaction and loyalty. **Requirements and Qualifications** If you believe that **care** begins with preparation and intention, this could be the right place for you. To **care** with us, you must have: * Completed high school; * Computer literacy; * Fluent communication skills; * Experience with hospital telephony systems is considered a plus. **Additional Information** Our **care** starts from within, delivering the best for our people. At Rede Américas, we value those who build **care** daily. Thus, we offer benefits designed for your well-being, development, and quality of life. Check them out: * **Care** for nutrition: meal allowance, food voucher, or on-site cafeteria (depending on the unit); * **Care** for health: health insurance and life insurance; * **Care** for your development: Américas Gym, Development and Career Cycle, Culture Academy, and Grow Program within Rede Américas; * Others: transportation allowance, SESC benefits, and recognition programs. Only at Rede Américas do we offer the Bem Cuidar Program, built upon the pillars of physical, mental, and emotional health. Our care pathways are designed for the well-being of our people, promoting healthy habits, preventing illness, and helping reduce stress. Learn more: * Mental and emotional health: specialized psychosocial support and counseling provided by psychologists, psychiatrists, and social workers, tailored to each individual's care needs; * Social assistance: remote social support provided by social workers for issues including financial insecurity, health problems, guidance on social benefits, and others; * For pregnant employees: multidisciplinary follow-up and monthly support group meetings; * Quality of life: with TotalPass, you gain access to gyms and physical activities at special rates—more health and well-being for your daily life; * Health campaigns: monthly awareness initiatives based on health management data, focused on prevention and promotion of healthy habits. * Social benefits: our internal policies provide additional support and well-being for those who need it—including people with disabilities, Autism Spectrum Disorder (ASD), undergoing oncological treatment, and pregnant employees. * Benefits may vary depending on the job location and brand. If caring is also your passion, this is where you belong. Apply now and build a career that connects purpose and practice. We are Rede Américas, **a multiplatform healthcare assistance network**, whose purpose is to deliver comprehensive, precisely tailored care for health. We are seeking **talents who believe it is possible to provide the best and most advanced healthcare assistance.** **If you are passionate about caring and believe in high-quality medicine, join Rede Américas!** **We are committed to Diversity!** We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best. **Important: We do not charge any fees during our selection processes.**