Job Summary: The professional will be responsible for serving and delighting customers, ensuring their satisfaction and happiness through agile and solution-oriented service, building relationships, and proposing improvements. Key Highlights: 1. Efficient and solution-oriented customer service to ensure customer satisfaction. 2. Collaboration with teams and communities to deliver accurate solutions. 3. Self-management of one’s own work routine with organization and accountability. Speaking about MRV&CO (MRV, Urba, Lugggo, Sensia, and Resia) means much more than the titles we have earned throughout our 45-year history. Being Latin America’s largest construction company fills us with great pride. But that’s not all! We want more—and to go beyond! **We are an innovative and tireless company in pursuing housing solutions.** We are MRV&CO, and soon, we aim to be recognized as a comprehensive housing platform across diverse fronts and possibilities. We challenge ourselves and believe in our strength. Importantly, it must be emphasized: MRV&CO’s strength lies in its people—a **People with a capital P**, engaged, proactive, and transformative. In short: a Green Blood team! We believe in transparent relationships, value achievements, and never compromise on the values that brought us here. We are confident that day after day, we are building the future we envision—and this future is embodied in our purpose: **building dreams that transform the world.** Join us \#BeGreenBlood! **Responsibilities and Duties** * Promptly serve Luggers via available contact channels. * Handle online inquiries efficiently, ensuring agility and resolution. * Collaborate with corporate teams and communities whenever necessary to identify accurate solutions. * Ensure customer satisfaction and happiness, maintaining a high NPS. * Build relationships and deliver a positive experience to residents. * Suggest process improvements based on pain points and diagnostics identified during service interactions. * Anticipate and foresee critical topics and cases, acting preventively and proactively. * Self-manage one’s own work routine with organization and accountability. **Requirements and Qualifications** * Completed high school or currently enrolled in higher education; * Customer service experience, preferably in a digital environment. * Experience in customer relationship or quality areas is desirable. * Intermediate proficiency in Microsoft Office Suite. * Strong writing skills and ability to communicate clearly and concisely. **Additional Information** **What You’ll Get:** * Market-competitive salary; * **Meals:** Flexible Meal Benefit (VR); * **Health and Well-being:** Health insurance and dental plan; * **Mobility:** Transportation allowance; * **Physical Activity Incentive:** TotalPass; * **Partner Company Discounts:** Allya; * **Work Mode:** 100% On-site; * **Benefits:** As stipulated by the collective labor agreement; * **SER Green Blood Benefits:** Beyond our Green Blood identity, we offer a special benefits package exclusively for our team; * And much more! Learn about some SER Green Blood Benefits initiatives: https://vagas\-mrveco.gupy.io/ **Interested? Apply now and join our team!** More than homes, we aim to build solutions. We already have over 30,000 direct and indirect employees, united in pursuit of a better future for everyone. We believe diversity and inclusion are essential components for societal progress—and crucial factors for the sustainability of our business. We strive to foster a safe, diverse, and inclusive environment where everyone has equal opportunities to grow and advance. To achieve this, our actions focus on ensuring: * Gender equity * Racial equity * Inclusion of people with disabilities * Gender and sexual orientation diversity **Transforming society is a tremendous challenge. But together, it’s possible. Join a group focused on the future—yet convinced that the transformations we envision for tomorrow must begin today.**