Job Summary: A Customer Success professional to guide the customer journey, lead meetings, identify improvement opportunities, and support strategic use of the solution—with an emphasis on relationship building. Key Highlights: 1. Focus on Customer Success and customer relationship management 2. Opportunity to influence customer experience 3. Collaboration with Support and Product teams **Requirements:** * Experience in customer service and relationship management, especially in Customer Success; * Proficiency with technology and systems; * Excellent verbal and written communication skills; * Relevant coursework will be considered a plus. **Responsibilities:** * Monitor the customer journey (onboarding, adoption, and expansion); * Conduct follow-up and relationship-building meetings with customers; * Identify opportunities to improve customer experience and system usage; * Support customers in the strategic utilization of the solution; * Collaborate closely with Support and Product teams, relaying customer feedback; * Track customer success metrics (engagement, satisfaction, retention). **What We Offer:** * Salary: 1810.00; * Transportation allowance; * Meal allowance; * Culture allowance; * Life insurance and health insurance; * Gympass (WellHub); * Birthday day off and birthday gift card. **Location:** * Av. Antônio Sales, 1885 – Dionísio Torres. **NOTE: Contract type is for Legal Entity (PJ).** Job Type: Full-time Compensation: Starting from R$1.810.00 per month Benefits: * Life insurance * Meal voucher * Transportation voucher Work Location: On-site