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Job Summary: Telemarketing customer service professional responsible for contacting, retaining, negotiating with, and resolving issues for clients at an education company. Key Highlights: 1. Telemarketing customer service experience and strong communication skills 2. Teamwork and active listening 3. Maintaining ethics and respect in client relationships **About the company:** With over two decades of presence in the education sector, IESDE is a national reference in producing high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian reality. Guided by excellence and applying intelligence to the challenges presented by the education sector, IESDE contributes to knowledge transfer and the training of competent professionals. The company’s production focuses on preparing and formatting books, videos, and computer platforms, always in an integrated and complementary manner. **Responsibilities:** * Contacting clients; * Student retention; * Debt negotiation; * Updating information; * Guidance on payment procedures; * Problem resolution; * Monitoring agreements; * Maintaining ethics and respect. **Requirements:** * Completed high school education; * Prior telemarketing customer service experience; * Strong verbal and written communication skills, and ability for active listening; * Ability to work effectively in a team. **We offer:** * Unimed health insurance plan with no co-payment, effective after the probationary period. * Nutritional counseling program. * Life insurance. * 50% tuition discount for undergraduate or postgraduate (distance learning) programs at partner institutions. * Meal allowance of R$37.00 per day. * Monthly performance bonus. * 100% on-site work. * Monday to Friday, **from 08:00 to 14:20.** Job type: Full-time, CLT permanent position Salary: R$1.439,00 per month Benefits: * Medical assistance * Education assistance * Life insurance * Meal voucher * Transportation voucher Work location: On-site
