Job Summary: The Customer Service Representative provides customer service by delivering information, clarifying doubts, and resolving issues through communication, proactivity, and empathy. Key Highlights: 1. Provide customer service with information and solutions 2. Efficiently and courteously resolve problems and conflicts 3. Participate in training to improve customer service The Customer Service Representative is responsible for providing customer service by delivering information, clarifying doubts, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling various situations. * Serve customers in person, by telephone, or via e\-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Efficiently and courteously resolve problems and conflicts * Participate in training to improve customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace