Job Summary: The Customer Service Representative is responsible for providing customer service, clarifying inquiries, resolving issues, and recording feedback, requiring strong communication skills, proactivity, and empathy. Key Responsibilities: 1. Serve customers in person, by phone, or via email 2. Efficiently and courteously resolve problems and conflicts 3. Participate in training sessions to improve customer service The Customer Service Representative role involves delivering customer service, providing information, clarifying inquiries, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling diverse situations. * Serve customers in person, by phone, or via email, providing information about products and services * Record customer complaints, suggestions, and compliments * Efficiently and courteously resolve problems and conflicts * Participate in training sessions to improve customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace