Job Summary: An experienced professional in operations with a focus on quality, ensuring routines, audits, and implementing policies for the future of e-commerce in Brazil. Key Highlights: 1. Act with agility and assume significant responsibilities 2. Develop within a diverse and collaborative team 3. Contribute to the future of e-commerce in Brazil Department Operations LevelExperienced (Individual Contributor) LocationBrazil \- São Paulo The Operation teams at Shopee covers the operational end\-to\-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. **About the Team:***About Shô* At Shô, we believe every member of our team is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and accelerating our purpose of changing the world for the better. Joining our team is an opportunity to grow within a highly agile culture. If you love assuming significant responsibilities and doing what has never been done before, Shô is the place for you. Here, you will face major challenges, collaborate with a diverse team, and contribute to the future of e\-commerce in Brazil—creating positive impact in the lives of millions of people. *Work Model* We adopt a **100% in\-office** work model, enabling team members to maintain constant interaction and daily collaboration in the workplace, fostering closer and more dynamic engagement among teams. *Your Mission* Ensure quality routines for SPX operations.**Job Description:***Your Day\-to\-Day Responsibilities* * Monitor and maintain the quality management system; * Implement policies, procedures, and Work Instructions locally; * Ensure compliance with certification and licensing requirements; * Conduct internal and external audits; * Monitor KPIs; * Draft local procedures; * Lead investigations and resolution of complex non\-conformities requiring small\-scale projects; * Lead quality cost reduction projects; * Design visual management systems for local sites; * Implement 5S at local sites. **Requirements:***What You Need to Take on This Challenge* * Bachelor’s degree in Engineering, Chemistry, Pharmacy, or related fields; * Knowledge of quality tools and standards; * Knowledge of problem identification and resolution methodologies; * Proficiency in Microsoft Office; * Intermediate English proficiency. *Benefits* Medical and dental insurance, extended to dependents; Partnership with Gympass and TotalPass; Flexible meal/voucher allowance; Transportation allowance, mobility allowance, or on\-site parking; Flexible benefits; Zenklub; Discretionary annual bonus, tied to performance. **JOIN US IN MAKING HISTORY.****WHAT MAKES YOU UNIQUE MAKES US BETTER!** N\-A40