Job Summary: Senior Credit Management Analyst to manage B2B/B2C customer portfolios, develop collection strategies, and analyze delinquency indicators. Key Highlights: 1. Be part of one of the best technology companies in Brazil 2. Investment in talent development and innovative practices 3. A collaborative, respectful, and easygoing work environment As a Senior Credit Management Analyst, you will join one of the best technology companies in Brazil. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, visionary individuals committed themselves to technology and its power to transform the world. That was only the beginning of a trajectory that has made us a solid market reference and one of the best companies to work for. **Responsibilities and Duties** * Manage B2B and B2C customer portfolios with a focus on credit recovery. * Develop differentiated collection strategies for key accounts. * Analyze delinquency indicators and propose process improvements. * Perform financial reconciliations and monitor executed agreements. * Support the definition of collection policies and customer relationship management. * Strong negotiation and communication skills. * Proactivity, resilience, and results orientation. * Analytical ability and strategic vision. * Organization and priority management. * Analytical ability. * Organization. * Sense of urgency and ability to discern priorities. * Good interpersonal skills. * Leadership. **Requirements and Qualifications** * Completed undergraduate degree in Business Administration, Economics, Accounting, or related fields. * Minimum of 3 (three) years of experience. * Experience in customer service, delinquency management, collection strategies, and credit recovery. * Proficiency in computer applications and Microsoft Office suite. * Proficiency in SAP (CCS, CRM, and SOLMAN modules), Access, and Advanced Excel. * Solid experience in B2B and B2C collections, including negotiations with medium- and large-sized enterprises. * Knowledge of ERP systems and collection management tools. * Intermediate Excel (data analysis and reporting). **Additional Information** * Transportation allowance – 6% deduction; * Meal voucher – 5% deduction. * Benefits club: partnerships offering discounts. * Co-payment health insurance plan; * Optional dental insurance (self-paid); In our continuous evolution, we foster a collaborative, respectful, and easygoing environment. **We invest in talent development** and in implementing practices that optimize and connect diverse technological and innovative aspects.