Job Summary: The professional will guide and train new customers on software usage, configure the environment, ensure satisfaction, and propose improvements. Key Highlights: 1. Guide and train clients on software usage 2. Ensure customer satisfaction 3. Propose improvements to the process/product **Responsibilities:** Guide new customers in using our product. Train and support customers in software usage. Configure the environment according to customer needs. Ensure satisfaction with the product/service. Provide suggestions for process/product improvement, always with a customer focus. **Requirements:** Knowledge of software implementation processes. Experience in the hospitality industry. **Preferred Qualifications:** Financial and administrative routines. ERP systems. Basic knowledge of Google Workspace, Monday, and Excel. 100% remote work.