Job Summary: Ombudsman Intern at a 100% SUS (Brazil’s Unified Health System) hospital, nationally recognized as a reference institution, working in impartial and humanized reception and resolution of user feedback. Key Highlights: 1. Work at a high-performance hospital with outstanding clinical excellence 2. Participatory and innovative environment for professional development 3. Focus on humanized care and patient experience **Join our team! We’re waiting for you!** ------------------------------------------------------ Come intern in the Ombudsman Office at a large-scale, high-performance, 100% SUS, nationally recognized hospital operating under a Public-Private Partnership (PPP), equipped with advanced technology and excellent infrastructure. We seek professionals to join our evolution, bringing diverse experiences. We offer a participatory and innovative environment where you can grow and help shape the future with us! **Hospital Metropolitano Dr. Célio de Castro** **Mission** To provide comprehensive, safe, and efficient care to adult patients, functioning as a referral and backup hospital for the Belo Horizonte SUS (SUS-BH), committed to strengthening network-based care with clinical excellence and a focus on patient experience. **Vision** To be nationally recognized as a 100% SUS hospital serving as a national benchmark in innovative and sustainable management, distinguished by quality of care, professional training and development, and commitment to patient experience. **Values** Humanized, user-centered care; Professional and patient experience; Transdisciplinarity; Participatory, ethical, and transparent management and teamwork; Adaptability; Innovation; Academic training and professional development; Financial, social, and environmental sustainability. ***Diversity,*** ***tolerance******, respect, harmony, equality, inclusion, and differences—these standalone words, when meaningfully connected and embedded into our purpose, make HMDCC a better place to work. If this resonates with you, register now and join our team.*** **Responsibilities and Duties** * Work in Active Ombudsman activities, including user reception and handling of feedback, aiming for immediate, impartial, humanized, direct, and formal resolution of reported issues; * Provide clarifications regarding services offered at HMDCC; * Support internal committees’ (e.g., Palliative Care, CIHDOTT, and others) activities; * Participate in bed rounds and sectoral huddles, proposing improvements based on feasibility; * Prepare qualitative and quantitative reports upon request; * Develop presentations upon request; * Conduct sector-specific surveys among patients, companions, and staff, as needed. **Requirements and Qualifications** 1. Enrolled in Nursing program from the 5th semester onward. **Additional Information** Internship schedule: 7:00 AM–1:00 PM or 8:00 AM–2:00 PM; Monthly stipend for 150 hours (30 hours/week): R$ 1,114.00; On-site snack (breakfast OR afternoon snack); Transportation allowance; Meal allowance of R$ 220.00; Discounts on undergraduate and postgraduate courses at partner institutions; Training via PBH platform; Access to UpToDate platform. **Selection Process\*:** 1\- Registration/application for the position on the platform / Resume screening; 2\- Document verification and interview. * All stages are both eliminatory and ranking-based. ***Note:*** ***Applicants will NOT be accepted if:*** 1\. They have first-degree familial relationships—by blood, affinity, or collateral line—with professionals assigned to the department where the internship will occur; 2\. They hold an employment relationship with SSA HMDCC, OPY HEALTH, or any other partner companies operating at HMDCC. A **100% SUS** hospital distinguished by humanized care. Some praise our excellence in infrastructure, innovative management, and cutting-edge technology—and yes, all of that is impressive. But truly, our greatest differentiator lies in our way of caring—with **full focus on the patient**. The essence driving us, corridor by corridor, bed by bed, rests on **participatory management** and a fully committed team. We are made of people and hearts dedicated daily to welcoming, receiving, and caring. That is why we feel **PROUD!** Proud to serve as a **reference for Belo Horizonte and its metropolitan region**, and proud to always be ready and willing to serve—making Hospital Metropolitano Dr. Célio de Castro the best place to receive care. #### **Our Infrastructure** Hospital Metropolitano Dr. Célio de Castro (HMDCC) occupies a built area of 46,000 m², with 13 floors and a helipad. It has 460 beds, including 80 ICU beds, and 16 operating rooms. HMDCC specializes in urgent and emergency clinical, surgical, and stroke care, with referrals and admissions regulated by the Belo Horizonte Municipal Health Secretariat’s Admission Center. We also serve as a reference for the SUS-BH network and for Minas Gerais State in high-complexity care across the following specialties: internal medicine, orthopedics, general surgery, vascular surgery, neurosurgery, neurology, and urology. Annually, we perform over 16,000 hospitalizations, 8,000 surgeries, 100,000 imaging exams, and 820,000 laboratory tests. #### **Pioneering Model** HMDCC results from a Public-Private Partnership between the Belo Horizonte City Hall and the concessionaire ONM Health—a pioneering model in Brazil.