Job Summary: Internship position focused on NPS research and analysis, collecting customer feedback, recording data, and supporting the preparation of satisfaction reports. Key Highlights: 1. Execution and monitoring of NPS surveys 2. Contacting customers to collect feedback 3. Supporting analysis of results and action plans **Responsibilities:** * Execute and monitor **NPS (Net Promoter Score) surveys**; * Contact customers to collect post\-service feedback; * Record, organize, and update responses in spreadsheets and internal systems; * Classify customers (promoters, passives, and detractors); * Support analysis of results and satisfaction metrics; * Prepare simple reports with improvement insights; * Support the team in handling feedback and action plans.**Requirements** * Currently enrolled in **Administration, Marketing, Quality Management, Communications, or related fields**; Type of position: Internship Contract duration: 12 months Compensation: R$1\.200,00 per month Benefits: * Free parking * Life insurance * Meal allowance * Transportation allowance Selection question(s): * WHAT IS YOUR CURRENT STUDY PERIOD ?