Job Summary: Internship in Patient Advocacy to support user reception, mediation of feedback, and assistance to internal committees, contributing to continuous improvement of the patient experience. Key Highlights: 1. Participatory and innovative environment for professional development 2. Work at a 100% SUS national reference hospital 3. Focus on humanized care and patient experience **Join our team! We look forward to welcoming you!** ------------------------------------------------------ Intern in the Patient Advocacy department at a large-scale, high-performance, 100% SUS, nationally recognized hospital operating under a Public-Private Partnership (PPP), equipped with advanced technology and excellent infrastructure. We seek professionals to join our evolution—individuals who bring diverse experiences. We offer a participatory and innovative environment for your professional growth and to help shape the future together! **Metropolitan Hospital Dr. Célio de Castro** **Mission** To provide comprehensive, safe, and efficient care to adult patients by functioning as a referral and backup hospital within the SUS-BH network, committed to strengthening integrated care across the health system with excellence in clinical services and a focus on patient experience. **Vision** To be recognized as a 100% SUS national reference hospital for innovative and sustainable management, distinguished by quality of care, professional training and development, and commitment to patient experience. **Values** Humanized, user-centered care; Professional and patient experience; Transdisciplinarity; Participatory, ethical, and transparent management and teamwork; Adaptability; Innovation; Academic training and professional development; Financial, social, and environmental sustainability. ***Diversity,*** ***tolerance******, respect, harmony, equality, inclusion, and differences—these are standalone words; when connected and embedded into our purpose, they make HMDCC a better place to work. If this resonates with you, register now and join our team.*** **Responsibilities and Duties** * Work in Active Patient Advocacy, performing activities related to user reception and handling of feedback, aiming for immediate, impartial, humanized, direct, and formal resolution of submitted requests; * Provide clarifications regarding services offered at HMDCC; * Support internal committees’ (Palliative Care Committee, CIHDOTT, and others) activities; * Participate in bed rounds and sectoral huddles and propose improvements according to feasibility; * Prepare qualitative and quantitative reports upon request; * Prepare presentations upon request; * Conduct sector-specific surveys among patients, companions, and staff, as needed. **Requirements and Qualifications** 1\- Enrolled in Nursing program from the 5th semester onward. **Additional Information** Internship schedule: 7:00 AM–1:00 PM or 8:00 AM–2:00 PM; Monthly stipend for 150 hours (30 hours/week): R$ 1\.114,00; On-site snack (breakfast OR afternoon tea); Transportation allowance; Meal allowance of R$ 220.00; Discounts on undergraduate and postgraduate courses at partner institutions; Training via PBH platform; Access to UpToDate platform. **Selection Process\*:** 1\- Registration/candidacy on the platform for the position / Curriculum review; 2\- Document verification and interview. * All stages are both eliminatory and qualifying. ***Note:*** ***Applicants will NOT be accepted if:*** 1\. They have first-degree familial ties (direct line, collateral line, or affinity) with professionals assigned to the department where the internship will occur; 2\. They hold an employment relationship with SSA HMDCC, OPY HEALTH, or any other partner companies operating at HMDCC. A **100% SUS** hospital distinguished by humanization. Some praise our excellence in infrastructure, innovative management, and cutting-edge technology—and indeed, all of these are impressive. Yet, our greatest differentiator is our approach to care—with **full focus on the patient**. The essence that drives us, corridor by corridor, bed by bed, rests upon **participatory management** and a fully committed team. We are made of people and hearts dedicated daily to receiving, welcoming, and caring. Therefore, we take **PRIDE**—in being a **reference for Belo Horizonte and its metropolitan region**, and in always being ready and willing to serve, making the Metropolitan Hospital Dr. Célio de Castro the best place to receive care. #### **Our Infrastructure** The Metropolitan Hospital Dr. Célio de Castro (HMDCC) occupies a built area of 46\.000 m², with 13 floors and a helipad. It has 460 beds, including 80 ICU beds, and 16 operating rooms. HMDCC specializes in urgent and emergency clinical, surgical, and stroke care, with regulated and referral-based admissions coordinated by the Belo Horizonte Municipal Health Secretariat’s Central Admission Unit. We are also a reference for the SUS-BH network and for Minas Gerais in high-complexity care across the following specialties: internal medicine, orthopedics, general surgery, vascular surgery, neurosurgery, neurology, and urology. Annually, we perform over 16,000 admissions, 8,000 surgeries, 100,000 imaging exams, and 820,000 laboratory tests. #### **Pioneering Model** HMDCC results from a Public-Private Partnership between the Belo Horizonte City Hall and the concessionaire ONM Health—a pioneering model in Brazil.
João Silva
Indeed · HR
João Silva
Indeed · HR
