Job Summary: We are seeking a leader to supervise and motivate the Vivo BackOffice team, focusing on continuous improvement of operational and business results, monitoring KPIs and processes. Key Highlights: 1. Opportunity for professional growth and leadership development 2. Focus on results and continuous process improvement 3. Team supervision and development Growth opportunities are coming... This position is for you if you are seeking professional growth, possess leadership spirit, are results-driven, proactive, and empathetic! Your role is to lead your Vivo BackOffice team in achieving optimal results, engaging daily in operations by monitoring operational and business KPIs, group and individual performance deviations, quartile tracking, identifying improvement opportunities in processes, products, systems, customer service, and interfacing with Quality and Training departments to drive continuous operational improvement. **Responsibilities and Duties** * Supervise, motivate, and develop the team, encouraging achievement of individual and collective goals and deadlines related to ABS, quality, and operational KPIs; * Update performance evaluations; * Analyze reports to assess team productivity and take action to reverse underperformance; * Implement and monitor action plans to improve team and individual results; * Develop and motivate the team; * Analyze and update reports; * Monitor and manage work schedules; * Monitor time sheets; * Deliver KPIs; * Align procedures, clarify doubts regarding departmental demands, systems, and procedures; * Provide feedback. **Requirements and Qualifications** * Employees with any type of movement or promotion must consult the NI-002 Normative table; * Minimum tenure in current position/company: **6 months**. * Completed High School Education; Higher Education (in progress or completed) is a plus; * Proficiency in Microsoft Office Suite (Word / Excel / PowerPoint); * Strong verbal and written communication skills; * Proactivity, dynamism, and agility; * Ability to work effectively in a team; * Flexibility; * Respectful and firm attitude; * Leadership profile; * Flexible working hours; * Must reside near Atento Cabula. **Additional Information** **Applications until 02/22/2026** **Salary** R$ 1.981,22 **Working Hours** 3:40 PM – 12:00 AM **Work Schedule** 220 hours/month | 6x1 rotating shift **Work Location:** **On-site** – Atento Cabula **Responsible Analyst**: Midiã Amanda Hello, welcome to the next step of your professional career! **** At Atento, we consistently invest in our people’s development and have worked for over 20 years to create opportunities—grow with us! Here you’ll find all available ESCALADA positions! To apply, please ensure you meet all prerequisites specified for the position you wish to apply for; therefore, carefully read the job posting. Keep all your information updated and complete, especially your education level registered in Pessoas Online (if updates are needed, access: Service Desk > Corporate Applications > Pessoas Online > Update Registration Process). You may apply for only one available position at a time on our website. Our analysts will review all eligibility criteria, and you will receive notifications for all selection process stages via our portal and your registered email. **Important Application Criteria:** * **Must not be an intern or apprentice;** * **Time to Talk score of Good or higher;** * **Must meet minimum required tenure in current company/position as specified for the role** (refer to internal recruitment policy, normatives, or Escalada manual available on A1). * **For Infinity employees, ABS score of 15% will be considered in absence of TTT score (in case of disqualification due to score, please contact your leader).** Also check out **Carreira 10 – the podcast that helps you grow professionally**! ##### **#01: Carreira 10 has arrived.** ##### **#02: How to prepare for an interview?** ##### **#03: How to switch departments within Atento?** ##### **#04: How to prepare for management roles? (Interview with employee)** ##### **#05: Do you know how to participate in Escalada processes?** ##### **#06: Do you know how Escalada transforms our employees’ lives?** ##### **#07: How to prepare for management roles? (Interview with employee)** ##### **#08: What does it take to join the Planning Department?** ##### **#09: You asked, now you get it! See what’s new and improved in Escalada.** ##### **#10: Do you know what the Quality Department does?** ##### **#11: Do you know how the Atento Group Career Path works?** ##### **#12: What is the role of Coaching in your development?** **#13: Getting to know Global Systems Department**