Job Summary: We are the most diversified educational group in the country, creating incredible futures through innovation and striving to make a difference with a connected and respectful team, where our students’ success is our success. Key Highlights: 1. Collaborative team that values diversity and inclusion 2. Focus on innovation and building incredible futures 3. Culture that empowers people to build their best selves **Job Description** --------------------- We are the most diversified educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into reality and put them into practice. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—guided by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationship is direct and respectful, and the success of our students and customers is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the educational sector? Join Cogna. **Responsibilities and Duties** ----------------------------------- * Assist in customer service across multiple channels (chat, e\-mail, phone, or internal systems). * Provide initial support to customers, clarifying simple questions about Voomp’s products and services. * Route requests to responsible departments when necessary. * Support the registration and updating of information in customer service systems. * Monitor tickets and requests, ensuring proper organization and timely responses to customers. * Assist in preparing simple customer service reports. * Comply with company standards, internal procedures, and quality policies. * Participate in training sessions and development activities offered by the apprenticeship program. **Requirements and Qualifications** ------------------------------ Perform operational tasks: Material validation Filling spreadsheets with data from Course Pedagogical Projects Using AI for document and data analysis Supporting analysts in handling student service tickets **Additional Information** -------------------------- **What can you expect from us?** * Profit-sharing: Celebrating results is part of the Cogna Way. * Meal allowance or food allowance: via a flexible benefits card. * Health insurance: a comprehensive health plan, including dependents, with co-payment. * Dental insurance: available to keep your smile healthy. **But wait—there’s more!** * Undergraduate and graduate scholarships: offered through our educational units for you and your dependents (spouse and children). * Birthday day off: choose one day to relax and celebrate. * SESC membership: opens doors to numerous opportunities for improved quality of life. * Univers pharmacy partnership: discounts on a wide range of medications. * Corporate university: various learning paths and free courses in our corporate university to help you grow with us. * Book discounts: purchase top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily life. * Ninho Program: a dedicated program for our families expecting a new baby. * Valoriza – Internal Recruitment Program: accelerate your career through internal opportunities. Here, we believe in respect, diversity, and the pursuit of inclusion in all its forms. All qualified candidates will be considered without regard to race, gender, gender identity, gender expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance and generate employability for diverse talents. Enrich our team! Minimum Education Level: Elementary School (1st level)