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Job Summary: Professional responsible for user support, technical assistance, incident tracking, and identification of improvements, with a focus on optimizing the user experience. Key Highlights: 1. Technical support and assistance to internal and external users 2. Identification of improvements and optimization of the user experience 3. Development of support materials and training programs **About the Company** We are the **largest Master Data Management company in Latin America – for Materials, Services, Suppliers, and Customers**, resulting from the merger between **CH Master Data and Astrein**. * We operate across four continents * Over **250 clients** * Over **240 employees** * Offices in São Paulo, Rio de Janeiro, and Minas Gerais Our commitment: delivering **reliable information and innovative solutions** that accelerate processes and enable more secure decision-making. **Our Culture** We believe technology and people go hand in hand: * **Customer orientation**: collaborative solutions focused on results * **Human-centered values**: continuous development and recognition * **Innovation and technological leadership**: constantly updated processes and tools * **Integrity and ethics**: transparency, accountability, and respect More than merging two companies, we unite **teams sharing common values**, working together to drive tangible results. **What We Offer** * Collaborative and dynamic work environment * Opportunities for technical and leadership development * Participation in high-impact strategic projects * Direct interaction with clients and teams across different regions **Responsibilities and Duties** * Address questions and requests from internal and external users, providing clear and efficient technical support. * Track incidents from opening through resolution, ensuring appropriate solutions for each case. * Identify opportunities for process improvement in user support, aiming to optimize user experience and support effectiveness. * Propose continuous improvements to streamline users’ daily activities and enhance the functionality of utilized tools. * Develop support materials such as tutorials and guides to clarify frequent questions and help users resolve issues autonomously. * Assess training needs for internal and external clients, organizing capacity-building sessions as required. **Requirements and Qualifications** * Completed high school (or equivalent); technical or undergraduate degree in Administration is considered a plus; * Prior experience in administrative or office roles is a plus; * Excellent organizational and time management skills; * Basic knowledge of Microsoft Office suite (Word, Excel, PowerPoint) and ability to learn new software tools; * Strong verbal and written communication skills; * Ability to work collaboratively and perform tasks with minimal supervision. **Additional Information** **Education:** ------------- * High school diploma or technical degree in IT is mandatory Bachelor’s degree in progress (Technology, Networks, Systems, Computer Science, Administration, or related fields) is desirable * **Desirable Knowledge:** ------------------------------ * Advanced word processing and spreadsheet applications * Specific software: CMMS, remote access tools * Languages: network configuration * Databases: Oracle, MS SQL Server **Benefits:** --------------- **Meal Allowance** **Health Insurance** **Dental Plan** **Day Off:** available after 12 months of employment **Annual Profit-Sharing Bonus (PLR)** **Remote Work** World pioneer in technology for managing material, service, and supplier registries (Master Data). Co-creation of value is currently the most revolutionary trend in the market. Today, the most successful technology applications worldwide are those enabling collective participation—sharing knowledge and information. Examples include Wikipedia, Waze, Vivino, YouTube, Linux, Google, and Facebook. Within the CH Master Data network, clients share identical registries for Materials, Services, and Suppliers. Through unified item coding (CH Unique Code) and supplier CNPJs, a common language among companies has been established, creating an innovative model of collaborative management powered by the Webformat and Webforlink platforms. - CH Master Data specializes in optimizing and managing inventory databases for maintenance, repair and operations (MRO) inventory, using cutting-edge technology to ensure accuracy. Accurate information is the foundational principle enabling companies to implement any policy aimed at increasing supply chain productivity. Although we custom-design a solution for each client, it has been widely adopted by numerous companies worldwide. In Brazil, CH Master Data pioneered both its adoption and the development of innovative technology.
