Job Summary: Join the Customer Success team, guiding Higher Education Institutions (HEIs) through their journey and promoting strategic adoption of the platform. Key Highlights: 1. Opportunity to join the Customer Success team 2. Focus on rapid value realization and efficient platform adoption 3. Collaboration with various internal departments to retain and scale customers A+A Educação is the **largest digital education ecosystem in the country**, integrating solutions in content, technology, and services—all driven by the purpose of expanding the horizons of knowledge! Today, we publish over 4,000 books, impact more than 1,000 educational institutions, employ over 800 collaborators, and serve 3.5 million students. This opportunity is to join the **Customer Success team**, supporting HEIs throughout their journey and assisting with strategic adoption and usage of the platform. Day-to-day responsibilities include collaborating with various internal departments, monitoring usage metrics, proactively identifying risks, and executing action plans that support customer retention, scaling, and continuous enhancement of the customer experience. Amazing, right? Review the details below and join us in delivering transformative educational experiences! **Responsibilities and Duties** * Guide customers on best practices for using our solutions, emphasizing rapid value realization and efficient platform adoption; * Conduct technical and functional training sessions to standardize solution usage across Higher Education Institutions (HEIs); * Monitor usage and contracted consumption (FTE), taking preventive action against deviations and risks related to low engagement; * Execute Customer Success playbooks by proactively engaging customers facing strategic risks or challenges; * Diagnose root causes of risk—including low usage, misalignment of value, or operational friction—and define clear action plans; * Coordinate cross-functional efforts for at-risk accounts, prioritizing impact and scalability; * Understand the business context and rules of HEIs to guide correct solution usage; * Serve as a point of support for customer ideas and needs, evaluating feasibility and appropriate direction; * Track critical support tickets alongside the support team, ensuring proper progression and resolution; * Communicate product roadmaps and relevant improvements to align customer expectations; * Lead workshops and group sessions for objective alignment when applicable; * Support the support team on complex cases requiring deeper customer context. **Requirements and Qualifications** **Prerequisites:** * Bachelor’s degree completed or in progress in Administration, Marketing, Communications, Information Systems, Information Technology, Pedagogy, Educational Management, or related fields; * Proficiency in Microsoft Office Suite; * Familiarity with process management tools; * Experience with technology products targeted at education; * Prior experience in Customer Success; * Strong verbal and written communication skills. **Preferred Qualifications:** * Experience in the education sector; * Intermediate-level Spanish; * Experience in SaaS companies. **Additional Information** **Our Benefits** * We offer Meal Voucher, Food Allowance, and Transportation Voucher * We care about your health! Medical and dental insurance—100% covered by the company. * Support for new mothers: Childcare Assistance. * Gym access for everyone via Wellhub (Gympass)—a network of gyms offering over 250 activities across more than 50,000 locations. * We’re committed to achieving goals and objectives: we offer a Profit-Sharing Program. * Celebrate with loved ones! One paid day off during your birthday month. We’re passionate about knowledge! We provide Education Assistance for undergraduate, language, and postgraduate courses—as well as discounts at partner institutions! * A+A Educação is an ***edtech*** specializing in **higher and professional education**, enabling the digital transformation of its partners through an educational experience platform. Present in over 1,000 higher education institutions (HEIs), it contributes to impacting over 3.5 million students.  We fully address the needs of HEIs, scientific societies, and hospitals, offering an integrated high-tech ecosystem combining quality content and education-focused services. For students and faculty, we deliver a seamless and engaging learning journey covering all stages of education—from enrollment and admissions processes, through the virtual learning environment and student engagement, to assessments and certifications. **But what makes us a Great Place to Work?** * We have a strong and inspiring purpose: working in such noble sectors as education and healthcare is a source of great pride. * Our modern, intelligent headquarters features collaborative spaces, a garden, and a cafeteria. * We value employee development: talent development cycle, discounts on courses offered by partner institutions, digital and physical library access, and book purchase vouchers for our e-commerce platform. * We foster an innovation-friendly environment where mistakes are viewed as learning opportunities. * Together, we’re stronger—so we cultivate an environment conducive to feedback and knowledge sharing. At A+A Educação, integrity is one of our core values; we embrace diversity and therefore do not discriminate among candidates. **Looking for positions on our Technology team?** **Visit:** maisaedu-tech.gupy.io/ **Looking for positions on our Commercial team?** **Visit:** maisaedu-sales.gupy.io/