Customer Success Analyst – Remote

Description

Job Summary: Figi Digital is seeking a consultative and business-minded CS Farmer to transform opportunities into sustainable growth within our customer base, with a focus on relationships, data, and expansion strategy. Key Highlights: 1. Work with KPIs for expansion, avoided churn, and base pipeline 2. Autonomous environment with a clear growth path 3. Collaborative culture focused on professional development **About the Company** The **Figi Digital** is a technology company operating for over 3 years, helping businesses structure processes, integrate systems, and improve daily operational efficiency. With a practical, client-centric approach, Figi delivers solutions aligned with the reality of each operation. As a **TOTVS partner**, **RD Station Diamond partner**, and **Shopify Partner**, the company combines technical expertise, innovation, and results orientation. Its culture is defined by a constant desire to learn, experiment with new ideas, and evolve within an environment of continuous change. **Who We’re Looking For** We seek a **CS Farmer**, with a consultative profile and business vision, capable of transforming opportunities into sustainable growth within the customer base. If you thrive on relationships, data, strategy, and account expansion, **this role is for you!** **Responsibilities and Duties** * Monitor the customer base and identify upsell and cross-sell opportunities * Create and maintain account-specific expansion plans (account plans) * Execute outreach cadences focused on value and results * Map opportunity signals from data, customer needs, and customer maturity * Co-develop proposals in partnership with Commercial and Operations teams * Work with KPIs for expansion, avoided churn, and base pipeline **Requirements and Qualifications** **Mandatory** * Minimum 2 years of experience in Customer Success or Account Management * Experience in consultative negotiation and proposal development * Familiarity with CRM systems and funnel, pipeline, and reporting analysis * Practical understanding of e-commerce, digital marketing, and customer journey * Strong routine organization, follow-up discipline, and documentation skills **Preferred Qualifications** * Experience specifically focused on expansion (upsell and cross-sell) * Residency in the Northeast region of Brazil, preferably in Ceará **Additional Information** * **Work Model:** Remote (Brazil) * **Employment Type:** CLT * **Working Hours:** 40 hours/week | Business hours (BRT) with flexibility * **Benefits:** * Training and certifications (CS, consultative sales, RD Station, Shopify) * Autonomous environment with a clear growth path * Collaborative culture focused on professional development **Interested in the challenge?** If you want to join a growing company offering autonomy and a genuine focus on results, **apply now** and become part of the Figi Digital team! We connect companies with the right professionals through agile, human-centered processes focused on generating value for all stakeholders. On this page, you’ll find **job openings from various companies** — from expanding startups to well-established market players. All trust Skill to find talents like you! Always verify the hiring company for each opportunity. Each position has unique characteristics: benefits, work format, cultural fit, and specific requirements. **No matter your skill, there’s an opportunity here crafted just for you.**