Collections Analyst

Description

Job Summary: Responsible for monitoring the customer portfolio, collections and negotiation with delinquent customers, aiming at credit recovery and reduction of delinquency. Key Highlights: 1. Previous experience in collections or credit recovery 2. Results-oriented and problem-solving focus 3. Continuous development and career plan **IN-PERSON** -------------- **CLT** ------- **OLINDA, PE** -------------- **R$ 2\.118** ------------- **JOB DESCRIPTION** **Requirements:** * Completed high school education (higher education in Administration, Accounting, Financial Management or related fields is desirable); * Prior experience in collections, accounts receivable or credit recovery; * Knowledge of financial routines, delinquency control and negotiation; * Proficiency in financial systems/ERP and Microsoft Office suite, with emphasis on Excel; * Ability to analyze invoices, deadlines, interest rates and agreements; * Basic knowledge of legislation applicable to collections and customer relationship management. **Behavioral Profile:** * Strong verbal and written communication skills; * Negotiation-oriented profile, with ethical and professional conduct; * Organized and detail-oriented; * Ability to work under pressure and meet targets; * Proactive and responsible; * Results-oriented and problem-solving focus; * Teamwork and interpersonal relationship skills; * Emotional resilience to handle delinquency-related situations. **Responsibilities:** * Responsible for monitoring the customer portfolio, tracking outstanding invoices, performing collections and negotiations with delinquent customers, aiming at credit recovery and reduction of delinquency. * Manages payment controls, issues bills and agreements, registers and updates information in systems, prepares collection reports, coordinates with internal departments when necessary, and ensures compliance with the company’s financial policies. **Benefits:** ✅ Career development plan ✅ Health insurance (50%) and dental insurance ✅ Transportation allowance or fuel allowance (employee’s choice, not deducted from payroll) ✅ Meal/food allowance ✅ Partnerships with educational and leisure institutions ✅ Continuous learning