Job Summary: The Reception Supervisor will be responsible for the operational and administrative management of the department, ensuring service quality and achievement of established performance indicators. Key Highlights: 1. Operational and administrative management of the reception desk 2. Team leadership and development 3. Humanized and efficient service **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, 8:00 AM to 5:00 PM; Saturday, 8:00 AM to 12:00 PM **Level:** Professional **Employment Type:** Permanent – CLT The Reception Supervisor will be responsible for the operational and administrative management of the department, ensuring service quality, compliance with institutional procedures, and achievement of established performance indicators. The role serves as the liaison between the reception team, clinical support departments, and unit management, guaranteeing organization, efficiency, and humanized service. **Main Responsibilities** * Monitor team vacations, time bank, attendance, punctuality, and discipline. * Develop weekly, monthly, and staff scheduling plans. * Track performance indicators and prepare management reports. * Monitor and evaluate team performance, conducting monthly feedback sessions. * Apply disciplinary measures when necessary. * Conduct onboarding, training, and continuous education for the team. * Lead recruitment processes for reception, authorization, and scheduling departments. * Create, review, and update departmental SOPs (Standard Operating Procedures). * Develop departmental action plans and goals. * Supervise the Tasy system, ensuring an average patient wait time of up to 30 minutes. * Verify billing forms prior to submission to billing and track pending items for correction. * Review and organize documentation weekly. * Reconcile and verify cash handling for handover to Coordination. * Certify time sheets and request supplies monthly. * Record service-related incidents in the system. * Monitor technical visits by health insurance providers. * Maintain direct communication with physicians, therapists, multidisciplinary teams, Coordination, and Management. * Mediate and resolve conflicts among patients, staff, and clinical staff. * Attend periodic meetings with unit Coordination. **Requirements:** * Reside within easy commuting distance of Sobradinho – DF. * Prior experience as a Reception Supervisor or Reception Team Leader in a hospital or clinic setting. * Experience in team management and oversight of administrative routines. * Knowledge of the Tasy HTML system (preferred) * Experience in clinics or hospitals handling over 150 daily appointments (preferred) * Experience in medical specialty and therapeutic clinics (preferred) * Experience managing performance indicators and goals. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Education allowance, Life insurance, Meal voucher, Transportation voucher