Job Summary: We are looking for a telecommunications technician to perform installations, repairs, and maintenance on FTTH and FTTA networks, ensuring service quality and courteous customer service. Key Highlights: 1. Work on FTTH and FTTA network installation and repair. 2. Perform preventive and corrective maintenance on services. 3. Provide courteous and efficient customer service. We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speed, Wi-Fi issues, no connectivity, intermittent connection, etc.; * Remove cables and equipment from canceled customers, freeing capacity for new customers; * Assess access feasibility for the commercial team; * Relocate equipment within the same residence (room-to-room relocation); * Relocate equipment to a new address upon customer request; * Perform upgrades by replacing or adding equipment when the customer changes their plan; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding proper use of services; * Document and maintain records of network configurations; * Perform other duties related to the position, following manager instructions. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education. * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays as per the roster); * Valid and up-to-date Brazilian driver’s license (Category B); * NR-10 and NR-35 certifications preferred; * Technical experience and familiarity with telecommunications network installation and repair procedures; **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on intranet * Tour House: 5% to 12% discounts on airline tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer care. **We value diversity**, represented by our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-driven space. For more information, visit https://alloha.com/