Logistics Customer Service Assistant

Description

Job Summary: A professional responsible for logistics customer service, request screening, incident tracking, and administrative support, with emphasis on communication and organization. Key Highlights: 1. Friendly and professional customer service via phone, email, and WhatsApp 2. Administrative and operational support for the logistics department 3. Constant communication with carriers and customers Description: Requirements: * Completed high school education (technical or higher education in Logistics, Administration, or related fields is preferred); * Prior experience in customer service or administrative roles (preferably within the logistics sector); * Basic proficiency in office tools (Microsoft Office suite, corporate email, spreadsheets, etc.); * Good typing speed and familiarity with digital communication platforms (WhatsApp Business, Outlook, etc). Behavioral Competencies: * Assertive communication * Teamwork * Problem-solving agility * Empathy in customer service * Organization and results orientation Main Responsibilities: * Handle logistics-related requests via phone, corporate email, and WhatsApp, ensuring friendly and professional service; * Screen and triage incoming requests, identify request type, and route to the appropriate responsible party when necessary; * Record and track incidents, deadlines, and follow-up actions, keeping customers informed about request status; * Provide administrative and operational support to the logistics department as requested; * Maintain constant communication with carriers, internal teams, representatives, and customers to resolve pending issues; * Suggest improvements to customer service and communication processes to enhance logistics service efficiency and quality; * Update internal control systems and tools with customer service information and operational status. Desired Professional Profile: * Strong verbal and written communication skills, using clear and professional language; * Organized with a sense of priority, capable of managing multiple concurrent tasks; * Interpersonal relationship skills and ability to work effectively in teams; * Ability to work under pressure while maintaining composure and productivity; * Proactivity and creativity, contributing ideas and solutions to improve processes; * Quick learning ability for new logistics systems and software; * Commitment, empathy, and results orientation. 2512100202181857263