Commercial Administrative Assistant

Description

Job Summary: Commercial Administrative Assistant to work on customer retention, relationship management, and administrative support in the PRIME Commercial area. Key Highlights: 1. Focus on customer retention and loyalty 2. Operational support to the Pre-sales team 3. Management of complaints and feedback We are looking for a Commercial Administrative Assistant to join the PRIME Commercial team, with a focus on retention, customer relationship management, and administrative routine support. We seek an organized, communicative, and proactive professional who wishes to actively contribute to enhancing customer experience and loyalty. Location: Belo Horizonte – MG (Barro Preto) Schedule: 5x2 (Monday to Friday) **Main Responsibilities:** * Work on customer retention, contributing to reducing the cancellation rate (churn); * Conduct follow-ups with customers to identify needs, questions, opportunities, and cancellation risks; * Provide administrative support and customer service regarding their plans; * Maintain and update the customer portfolio/database, recording interactions and relevant information in the system; * Support personalization of communications and offers based on customer profiles; * Manage complaints and feedback, seeking solutions and improvements in service delivery; * Provide operational support to the SDR (Pre-sales) team. **Requirements** * Completed high school education; * Experience in administrative tasks; * Proficiency in Microsoft Office and basic computer skills; * Experience in the commercial area is a plus (not mandatory). **Working Hours** * Monday to Thursday: 8:00 AM to 6:00 PM * Friday: 8:00 AM to 5:00 PM * 1-hour lunch break. **Compensation and Benefits:** * Meal Allowance: BRL 670.00 * Christmas Card and Birthday Card * Health Insurance + Dental Plan * UBenefits Club of Benefits and Discounts * TotalPass * Life Insurance * Free Funeral Assistance Minimum Education Level: High School (Secondary Education) * Christmas Card * Funeral Assistance * Discount Club * TotalPass * Birthday Card * Transportation Allowance (VT) * Dental Plan * Unimed Health Plan * Meal/Voucher Allowance (VA/VR) * Life Insurance