Job Summary: A professional to ensure customer satisfaction by assisting patients and companions, resolving conflicts, and monitoring incidents to deliver excellent service. Key Highlights: 1. Ensure customer satisfaction with immediate solutions 2. Assist customers during visits and daily rounds 3. Handle conflict situations and negotiate solutions Responsibilities and Duties * Ensure customer satisfaction by analyzing facts and proposing the best immediate solutions from the customer's arrival until their departure from the facility; * Assist customers during check\-in visits and daily rounds of inpatient units, attending to patients and companions, directing and resolving requests according to hospitality services, ensuring differentiated treatment for patients. * Handle conflict situations, negotiating with facility departments to identify the best solutions for the customer; * Create a positive impression on the customer regarding all facility services; * Monitor service procedures and facility quality standards; * Interact with other facility departments to streamline service flow when necessary, minimizing waiting time; * Monitor incidents and track problem resolution; * Maintain proper team image standardization to comply with established standards; Requirements and Qualifications * Completed High School education. Employment Type: Part-time, Direct Hire (CLT) Compensation: R$1\.600,00 \- R$2\.000,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Free parking * Profit sharing * Life insurance * Meal voucher * Transportation voucher * Company vehicle Education: * Completed High School (Mandatory) Experience: * Customer service (Mandatory) Work Location: On-site