Job Summary: This professional will be responsible for performing installation and repair of advanced B2B services, contributing to technological expansion and network quality. Key Highlights: 1. Will drive the company's technological advancement, enhancing network capacity. 2. Will contribute to identifying new technologies and network planning. 3. Will ensure speed and quality in repairs and installations for B2B customers. VP, Customer Service Engineering Director, Customer Service MG Work Location: Ipatinga/MG To enhance our customers’ experience with our services, we have the Engineering and Customer Service teams. The Engineering team’s mission is to identify new technologies, plan the telecom network, and drive technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repair, installation, and maintenance of B2B customers’ lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. **Responsibilities and Duties** * Perform installation and repair of services requested by B2B customers, including internal and external physical components of advanced B2B services. * Comply with requirements for maintaining the Occupational Health and Safety Management System; participate in Occupational Health and Safety programs; understand Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices. **Requirements and Qualifications** * Technical high school diploma preferred; * Intermediate-level Excel and PowerPoint preferred; * Intermediate knowledge of SDH, DWDM, CWDM, PWE, IP Networks, MSAN, DSLAM, GPON, RF LTE / CDMA / GSM technologies preferred; * Intermediate knowledge of telecommunications infrastructure equipment preferred; * Intermediate knowledge of WAN / MAN / LAN network and transport layers preferred; * Valid and active Brazilian driver’s license (Category B) required; * Completed high school education required. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits, but also flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Enjoy one day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Access our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program—within Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more! **\#VempraVivo** We are a company within the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives—with security, reliability, and the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, connecting us with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator that reflects the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/fixed telephony accesses, plus pay-TV subscriptions.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest HD-channel pay-TV package and numerous online applications. To enhance our customers’ experience with our services, we have the Engineering and Customer Service teams. The Engineering team’s mission is to identify new technologies, plan Vivo’s network, and drive technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customers’ lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. We believe delivering the best experience to our customers starts with delivering an excellent experience to our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
