Citizen Experience is seeking a talented and exceptional customer service representative to join our Talent Pool. If you possess outstanding process management skills, are communicative, and excel at interacting with people, this could be the opportunity you’ve been waiting for! Here, we are part of an exceptional team where we support each other, respect one another, contribute actively, motivate ourselves, and collaborate creatively—this is how our best ideas emerge. If you’re looking to accelerate your career within an environment brimming with opportunities—where “acceleration” means not only advancing in roles and responsibilities but also consistently tackling new challenges—don’t miss this chance! Responsibilities and Duties: **Responsibilities and Duties** * **Public Service**: Greet and guide citizens regarding the various services offered, providing clear and accurate information. * **Document Screening**: Review and organize documents required for service delivery, ensuring all prerequisites are met before directing citizens to the appropriate departments. * **Request Processing**: Assist with form completion, data collection, and forwarding requests to relevant departments—for example, ID card (RG) issuance, driver’s license (CNH) issuance, and appointment scheduling. * **Administrative Support**: Perform administrative tasks such as updating records, archiving documents, and maintaining databases to ensure operational efficiency and accuracy. * **Queue and Appointment Management**: Organize and manage waiting queues and pre-scheduled appointments to optimize service flow and reduce citizen wait times. * **Problem Resolution**: Promptly and effectively resolve user inquiries and issues, delivering courteous and efficient service—and escalating complex cases to supervisors when necessary. * **Quality Standards Maintenance**: Follow company procedures and policies to ensure compliance with organizational quality and service standards. **Requirements and Qualifications** * Completed high school education; * Basic Microsoft Office proficiency; * Typing skills; * Customer service experience is a plus; **Additional Information** **Monthly Salary:** BRL 1,478.84 **We offer a comprehensive benefits package including:** Transportation Voucher (6% employee contribution). Birthday Day Off—celebrate however you like! Unimed Health Plan (no monthly premium); Meal/food allowance: BRL 25.73 per day; Wellhub—focus fully on your health: balance physical and mental well-being! ‍ To relax and care for your mental health, we partner with the ZenKlub therapy platform. Life Insurance Pharmacy Discount: Special discounts on medications and pharmaceutical products SESC Partnership. **Working Hours:** Monday to Friday, from 7:41 AM to 5:05 PM **Work Location**: UAI Ipatinga — Av. Macapá, No. 665, Veneza, Ipatinga/MG We are **CiX — Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, advanced technology, and greater efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete user experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! #ForPeople