Customer Service Representative, Ipatinga

Description

Job Summary: We are seeking a Talented Customer Service Representative to join our Talent Pool, responsible for public service delivery, document screening, and administrative support in a collaborative environment. Key Highlights: 1. Join an exceptional and collaborative team. 2. Advance your career with constant challenges. 3. A dynamic environment offering continuous learning opportunities. Citizen Experience is looking for a **Talented Customer Service Representative** who is **Out of the Ordinary** to join our Talent Pool. If you possess exceptional process skills, are highly communicative, and have **Ease in Interacting with People**, this may be the opportunity you've been waiting for! Here, we are part of an **Exceptional Team**, where we support each other, **Respect**, **Contribute**, **Motivate**, and **Collaborate** creatively — that’s how the best ideas emerge. If you’re seeking to accelerate your career in an environment brimming with opportunities — where acceleration means not only advancing in roles and responsibilities but also tackling constant challenges — don’t miss this chance! **Responsibilities and Duties**: **Responsibilities and duties** **Your main responsibilities** You will be a key point in the citizen’s experience, performing activities such as: * **Public service delivery:** greet, guide, and clarify doubts regarding available services, with empathy and clarity; * **Document screening and verification:** ensure all information is accurate prior to forwarding; * **Processing requests:** assist in completing forms, collecting data, and forwarding services such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** update records, organize and archive documents, and maintain databases; * **Queue and appointment management:** organize service flow to ensure efficiency and reduce waiting time; * **Problem resolution:** promptly and courteously resolve inquiries, referring more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Prior experience in customer service is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday — 44 hours per week **Work location:** **Work location**: UAI Ipatinga: Av. Macapá, 665, Veneza, Ipatinga \- MG, 35164\-253, Brazil **We offer a comprehensive benefits package including:** **Transportation Benefit** (6% employee contribution) **Birthday Day Off** — an entire day just for you to celebrate however you wish! **Health Insurance Plan** — co-payment based; monthly premium for the primary insured covered by the company. **Dental Insurance Plan** — co-payment based; monthly premium for the primary insured covered by the company. **Meal/ Food Allowance** — R$ 25.73 per day for meals. **Wellhub** — take care of your body and mind through gyms and physical activities. **ZenKlub** — emotional well-being support. **Life Insurance** — because your safety and peace of mind matter to us. **Pharmacy Discounts** — savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX — Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople