Customer Relationship Representative – CEMIG

Description

Job Summary: Customer Relationship Representative at CEMIG, providing direct support to customers with a focus on excellence, courtesy, and agility in clarifying doubts and registering requests. Key Highlights: 1. Receptive and/or in-person customer service focused on excellence 2. Clarification of doubts regarding electricity services 3. Providing customer service and directing requests CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION AVAILABILITY TO TRAVEL Position: Customer Service Representative – CEMIG Work Location: TIMÓTEO/MG Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating Shift 5x2 – Shift: 7:30 AM to 5:18 PM Salary: R$ 1.870; after 3 months increases to R$ 2.294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per workday, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support for the company. The role involves receptive and/or in-person customer service, emphasizing excellence, courtesy, and agility in clarifying doubts, registering requests, negotiating, and advising on electricity services. Responsibilities: Provide customer service in person or via digital channels; Clarify doubts regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other services offered by CEMIG; Direct requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction metrics. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior experience in customer service is a plus. Job Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site