CRM ANALYST

Description

Job Summary: Senior CRM Analyst with a focus on Customer Experience to optimize the customer journey, analyze data, and develop strategies. Key Highlights: 1. Working for the franchisor of Brazil's largest discount card 2. Focusing on ensuring a positive and efficient customer journey 3. A culture that values diversity and inclusion of PwD (Persons with Disabilities) **Description** **Application Period: 08/11/2025 to 08/15/2025** Have you ever considered working for the **franchisor** **of Brazil's largest discount card**, helping us build a more equitable and accessible world? That’s exactly what ALL of us offer here! We currently have an opening available for **SENIOR CRM ANALYST –** **CX (Customer Experience)**, remote work model, Monday through Friday, from 8:00 AM to 6:00 PM, with a 2-hour lunch break. Are you interested and available to be part of this? Our Recruitment and Selection team is dedicated to delivering the best possible experience. We request that, in addition to attaching your resume, you complete all requested information upon application. We prioritize communication via e-mail; therefore, please monitor your inbox and spam folder. **We value diversity! All** **our positions are open to PwD (Persons with Disabilities).** Please review some additional important details before applying: **Responsibilities and Duties** Ensuring the customer journey is positive, efficient, and aligned with company objectives. You will conduct data analysis, optimize processes, and develop strategies to improve customer experience. To achieve this, clear and effective communication, cross-team influence, adaptability, innovation focus, emotional intelligence, and resolution-oriented problem-solving in CX are essential. **Requirements and Qualifications** **We would love it if you bring the following** **competencies:** Bachelor’s degree in Engineering, Business Administration, Advertising, Communications, Marketing, Information Systems, or related fields; Proficiency in Microsoft Office Suite; Practical (hands-on) CRM experience; HubSpot experience (usage and configuration); Basic English proficiency for tool usage; Experience with metrics (CES, NPS, CAC, LTV, TTV, CHURN, TMA, and TME); Knowledge of Customer Experience (Customer Success and/or Relationship Management).