Be part of a company that prioritizes relationships. We value a light-hearted and highly respectful environment. We work towards an inclusive atmosphere with close connections among all team members. Continuously improving quality of life is a constant pursuit here. Here, everyone works side by side. Everything we do is focused on the collective. We place people at the center and heart of our business. Our actions and solutions are strategically centered on people. We value our relationships, as they are the foundation for building a better world. **Branch Manager:** Responsible for driving sustainable growth of the branch, ensuring excellent results and delivering a positive, welcoming, and efficient service experience for members. **Responsibilities and Duties** **People Management** Support team development, conduct periodic informal and formal evaluations, foster the development of behavioral and technical competencies necessary for individual and collective growth, identify and facilitate training initiatives. **Branch Management** Lead and execute branch planning. Design and implement actions required to maintain and expand the membership base and improve business results within the segment (MC, ISA, etc). **Member Experience Across Channels** Monitor satisfaction levels and service quality for members using digital channels, self-service platforms, and affiliated networks, creating and analyzing engagement metrics. Promote and influence member adoption of digital channels. Propose strategies to improve business outcomes achieved through digital channels. **Legal Compliance and Controls** Manage risks inherent to branch operations. Be accountable for the branch’s financial transactions. Act as the Cooperative's legal representative, handling matters in all necessary spheres related to legal and business issues. **Financial Consulting for Members** Provide financial consulting services to members and other stakeholders, both at the branch and during external visits, offering technical information about products and services to enhance service quality and finalize negotiations. **Ombudsman Services** Manage ombudsman requests with the team, aiming to resolve feedback and ensure member concerns are fully addressed. **Knowledge Multiplier** Act as a facilitator and multiplier in educational initiatives and technical skill development regarding products and business. **Community Agent** Organize and manage Relationship Programs within the branch. Encourage participation and engagement from members and the community. Establish partnerships with new supporters. Drive project development and monitor all implemented activities. **New Member Integration** Conduct integration of new members, explaining Sicredi’s values, answering questions, and fostering engagement with cooperative principles. \#LI\-SP2 **Requirements and Qualifications** **Education Level** Bachelor's degree in Administration, Accounting, Law, Economics, or related fields. **Required Certifications and Registrations** CPA\-20\. **Professional Experience** Experience in branch business operations or similar roles, with focus on customer relationship management, portfolio management, and development of financial solutions is desirable. **Desirable Knowledge Areas** Financial products and services Brazilian Financial System Financial mathematics General law for micro and small enterprises Corporate legislation Agribusiness Family Farming Law Rural credit Negotiation People Management Financial business insight Relationship management Customer service orientation Financial mentor Credit cooperative system Member-focused approach Analytical reasoning Knowledge multiplier **Additional Information** **Our Benefits:** Food allowance; Unimed Health Plan for employee, spouse, and children; Birthday day off; Education assistance; Profit Sharing Program; Private pension; Physical Activity Support \| GYMPASS; Nutrition; Childcare allowance; Life insurance Pharmacy discount; Sempre Bem Benefit (Psychological, Legal, and Financial Support and Guidance). **Nice to meet you, we are Sicredi.** Our journey began over 120 years ago, as Brazil’s first financial cooperative institution. Today, we continue growing and transforming every day, alongside **over 50,000 team members**. They are the reason we’ve been recognized once again as the **Best Company to Work For**, ranking first according to Great Place To Work Brazil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and create positive impact in people's lives.** A purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We’re continuously seeking talents who want to help build a better world—and we hope you’ll join us. **\#ComeBeSicredi!**