Description: At Hyperflow, technology only makes sense when it creates experience. We are looking for a person with strong Level 3 Support experience, a technical profile and analytical mindset, to resolve complex incidents, perform root cause analysis, and provide strategic support to our support, product, and development teams. You will work directly with APIs, microservices, programming logic, and agile methodologies, contributing to the continuous evolution of our solutions and ensuring a high-level experience for our customers. Here, we value curious, collaborative individuals committed to constant learning. You will join a diverse team that believes technical support is also product building and delivers real business impact. If you enjoy technical challenges and want to go beyond customer service, join us. Responsibilities and Assignments * Ensure the best possible customer service experience. * Understand issues, identify root causes, and propose solutions. * Perform ticket triage. * Implement support processes and assist in customer experience initiatives. * Analyze and implement chatbot automation workflows. * Participate in meetings focused on continuous improvement and Hyperflow product enhancements. * Present proposed improvements and ensure delivery quality. * Perform corrections on existing chatbot automation workflows. * Conduct product functionality demonstrations when required. * Support and share your expertise with team members. Requirements and Qualifications * Programming logic. * Knowledge of or interest in API development and consumption (REST, SOAP). * Knowledge of or interest in microservices. * Solid knowledge of support processes and tools. * Experience working with agile methodologies. * Experience working in a multiethnic team composed of individuals with diverse backgrounds. * Sense of responsibility and commitment to the team. 2512210202551931076