Job Summary: A Customer Service Representative is responsible for providing customer service by delivering information, clarifying questions, and resolving issues with communication skills, proactivity, and empathy. Key Highlights: 1. Provide in-person, telephone, or email customer service. 2. Efficiently and courteously resolve problems and conflicts. 3. Participate in training programs to improve customer service. The Customer Service Representative role involves providing customer service by delivering information, clarifying questions, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling various situations. * Serve customers in person, by telephone, or by e\-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Efficiently and courteously resolve problems and conflicts * Participate in training programs to improve customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace
João Silva
Indeed · HR
João Silva
Indeed · HR
